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Color Set
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66,637 Verificado Comentarios de clientes |
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Did not cover greyNot worth it. Now I have to go to the salon and spend more money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Too ExpensiveToo expensive compared to other products on the market 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Toner set completely turned my hair grey green - covered all my highlights!Very dissatisfied with the toner addition. It covered all of my light blonde highlights and made my hair a weird coppery greyish green color. Hoping it will rinse out...totally ruined my color I finally achieved after a year! I had the lightest blonde selected, same as my custom color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSally - We're truly sorry that our Color Pro Toner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and look forward to resolving this issue right away. Keep an eye on your inbox for more details. |
Very unreliable3 of my recent orders have been “lost in the mail”, and one was just entirely skipped for no apparent reason, so I haven’t been prepared to touch up my roots & color before 2 pretty major events, and have had to resort to drugstore hair coloring. Before that this had been a great service, but I’m going to have to cancel it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Heather - We truly appreciate your feedback! We are so sorry to hear about your issues with your recent deliveries. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not Great for GraysThis coloring was a great color blend but did not touch my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Burned my hair more than other brandsColor was as I chose it but I’m going to adjust to a slightly darker color the next time. My only concerns with this companies formula is I had more than usual hair loss when I was rinsing the color out. It’s normal to have some hair loss when coloring but I had quite a bit more of hair burn than any other brands I’ve used like Madison Reed. I’m going to give it one more try before I make up mind if it’s right for me. I’m going to reduce the time to see if that helps. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
My colour is orange !!!Very disappointed!!! :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Victoria! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
Didn't wow meI followed the instructions but the colour didn't come out as dark as expected, looks more like I've toned my hair rather than colouring it to a completely new shade. But overall, it's okay. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Natalie! We are sorry to hear that your hair color didn't come out as expected, please check your emails, we have contacted you to help you further. |
Does not cover greys around templeDoes not cover Greta around temple and seems to dry out my hair. Also canceling is difficult and can’t get your credit card/pp out of system 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Marcia - We appreciate your review and are sorry to hear about the trouble you had navigating our website. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Extremely Not Satisfied!Used the product and it DID NOT TAKE! I still have my grays and it actually seems like front of my crown turned slightly pink along the base of my hairline...extremely cheap product so I guess my bad - got what I paid for. Packaging of everything was set up nicely but obviously that is not what we pay for. The advertising of this product is hyped up. WONT BUY AGAIN and I hope they are true to their advertising of 100% money back guarantee if your not satisfied with the product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Dorothy - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |