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Color Set
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66,689 Verificado Comentarios de clientes |
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Just fairIt's just fair. My hair looks dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
coloration sombreBonjour : j'ai bien reçu la boite, excellente présentation, bonne coloration, mais vraiment la couleur la plus foncée de la mienne, j'aimerais une couleur plus proche de la mienne, s'il vous plait. Pour moi le cuivre c'est mieux, Et je reste plus sombre que le cuivre.Emoji S'ils pouvaient le réparer, je voudrais continuer l'abonnement, car pour cela je l'ai annulé Merci pour votre réponse 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGuarin - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. Si vous voulez, nous serons ravis de modifier votre coloration. Nous avons répondu à votre email, avec plus d'informations. Nous vous remercions pour votre confiance et nous restons à votre écoute. |
Not enoughMy hair turned out horrible! If you have long hair and it's thick, not for you! My order barely covered my roots and maybe 5 inches of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GrayI'm sorry to say that the color is not depositing on my hair. if it does it is just a light brown so my roots are light brown or still gray. There are also light brown bloches all over my hair. I know you have worked very hard to try to get things right but I don't think your product is going to work for me. Thank you for your hard work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Cheryl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email for further feedback and to provide information regarding your eSalon account. Thank you for giving us a try! |
Waste of time and moneyNot only did it turn my roots orange (not the color I chose) and the rest a dark almost black, my greys aren’t covered and the 100% guarantee? Bogus! It says you can return the “unopened” box. 😐 Ladies, check the rating on Better Business Bureau BEFORE you buy it…I didn’t 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Happiness Guarantee is valid until 30 days after purchase. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
not worth itterrible hair dye wrong color and didn't cover ANY GREY 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Susan - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Arrived damaged…andNo complaints about esalon…love you! My box arrived with the Tint leaking. A little messy, but I could deal. But the applicator (developer) bottle had no tip on it…which I didn’t realize till I shook it together with the color! My bathroom looked like the scene from “Psycho”. I had to go buy a new toilet seat and my shower curtain is ruined. A Big Mess! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lynn - We're truly sorry that your developer arrived damaged and your Tint Rinse leaked. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We truly appreciate your feedback and the opportunity for us to make it right! |
This is Dec 11 I Jane still not received my orderI’m so upset with your company I have been a loyal customer for almost 2 years!!! and I have never had such poor service these last couple of orders…. This pkg was shipped 11/29 and I still have Not received it last months order took a while to receive also almost 2 weeks after shipment 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourI have amended my colour a couple of times. Both times I have not been satisfied with the outcome. I like a chocolate brown look, the colour looks like it has orange tinge and not as dark as I like. I have requested dark drown with good coverage of my greys. Still get an orange tinge with not good coverage of greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Ema! We are sorry to hear that you haven't been satisfied with your hair color. We'll be happy to review your case in detail to provide a solution. Please check your emails, we have contacted you to help you further. |
One more try :)Very brown, I attached what my hair is now to what it was when I colored myself. I am a stylist as well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |