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Color Set
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66,655 Verificado Comentarios de clientes |
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Dull, roots+ends different, wrong color.It is just a dull almost natural looking auburn color where it took, I wanted a intense violet -violet, violet-red magenta or "bright burgundy" color. The roots are barely colored and almost brassy in some spots. The ends look like a much lighter faded version of the midshaft but feel good thankfully. I consulted one of the "colorists" for a whole day for this color and it is just not good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrock - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second time usedColored my hair today and once I mixed the solution into the applicator and shook it for the proper period of time, the solution was like sludge. I had an extremely difficult time get it out onto my hair and ended up making a mess. Maybe it was a bad mixture but I’m quite sure I was not able to cover all my silver roots. The other accessories were fine. Not sure I can use it again. If someone can give me an idea of what might have happened I’d appreciate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanette - We're truly sorry for your experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It's OK...I think I am not conveying to you what I really want/need. The photo I originally sent to you - my hair was MUCH blonder, and that is the look I am hoping to achieve. I guess I originally asked for root touchup but each time I use your product, myhair seems to turn darker. And I promise that I only put it on the roots this time. I guess I need a full perk-me-up to a lighter shade all over. What can we do for this next shipment????? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t takeThe blue black colour didn’t work on my roots whatsoever once again a complete waste of time very disappointing and distraught 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jade! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
Not great.Bought this colour back in September. Wasn’t ready to use at that stage, I have always been extremely happy with Clairol nice and easy original formula however their formula has changed and I am looking for a new supplier. This colour is so one dimensional and their are no tones. The colour is flat with no reflective colour. Can’t wait to colour again but not with E-salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jane! We are so sorry to hear that you aren't happy with your results. Please check your emails, we have contacted you t help you further. |
Terrible coverageI just finished coloring my hair and the quality is not what I'm used to from eSalon. The roots are barely tinted and appear brassy in comparison to the length of my hair. Not dark brown at all. Very disappointed. My family has commented before that they don't think the color is as good as it has been in the past, but this time there is no missing that immediately after coloring it still looks like it needs to be done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good initial result so naturalUnfortunately it seemed to fade very quickly .. in 8 days to a shade I feel is too light for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Marysia! We are sorry to hear that your color was too light. Please check your emails, your colorist will contact you t help you further. |
It didn’t do anythingI’ve been dying my hair for years and now I’m leaving for Aruba tomorrow and my hair is still gray . I followed all the instructions and I’m so angry . I want my money back . Im going to pick up a cvs brand like I usually use and now have to dye my hair in Aruba. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful!Didn’t cover any of my gray and was so dull. Just a terrible product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Without the ends refresher my hair gets ruinedI would not use the Custom color set without the ends refresher, I did one time, and my hair got ruined for the summer and I had to chop it off because it became so dry and brittle. You must add the ends refresher kit because it’s a completely different formula developed to moisturize your mid length to your ends and give it a lighter color than your roots to make it more natural looking. Buy The custom color set and the ends refreshing kit for Healthy voluminous salon looking hair, or else you’re going to look like you bought a drugstore hair coloring kit with hot roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |