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Color Set
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66,655 Verificado Comentarios de clientes |
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Better experience the first timeI first tried esalon when covid first started and salons were closed. I really loved the color that was created for me. It covered my grays well. When salons reopened I stopped ordering my color but recently decided to order esalon again as I loved the original color I received. This time since time had passed from my initial esalon order I had to go through the process of answering questions and submitting a picture of my hair again. I had hoped I would be able to get my original color but understood why I had to go through their process again. Unfortunately this time around the color wasn’t what I had hoped and didn’t cover the redness from the color I had from the salon. I provided a rating of 3 as it did cover my grays but I was hoping to achieve my natural hair color which is a medium to dark ash brown. Although my hair is more brown now, there is a lot of red undertone to it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSeiko - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didn't work wellwas very messy and color came out way too light for roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHilary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI have really tried to like esalon. I have asked a few times for less red, orange highlights and it has never been quite right. I was told I needed to go darker for less reds etc. I went a shade darker and there's plenty red and orange, as well as it's not even blond anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkThe hair dye is way to dark. My hair color is a firey intense orangey/red copper. This made it way to dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots got lighter & ends got jet black.I followed the instructions and the roots got lighter and the ends got jet black. I will have to redo my hair as it looks worse than before unfortunately 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We are very sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as I expectedAs a chef / cook, I can follow instructions and measurements pretty well, following the dye instructions was a piece of cake 🎂, and yet, not all my greys were covered especially in areas that were pretty saturated with the dye, I am however willing to give it another try.. hopefully a better outcome. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Poor coverageUsed this to color my grays. Followed all instructions. Did not cover grays—now I have to re-do or pay to have it done. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair turned orangeMy root turned very brassy. I’m going to have to go to a salon and have the color corrected. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSami - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
the hair color is not coloring my greyI was wondering if your product has been reformulated because it is not covering my grey hair. I know grey coverage is difficult but the side of my head after coloring is looking like no coloring has been done. I have already told the customer service dept. about this problem and they said they gave me 20Vol but it still is not working! Any more suggestions? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible!Total waste of money. I may as well not have even colored my hair. It did nothing at all. What a waste. The smell was so strong. Very disappointing. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |