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Color Set
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66,689 Verificado Comentarios de clientes |
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Hair colorRecently received my color. Love the color but it stained my scalp terribly even after 5 shampoos I can't get it off and never touched the grey, no color at all on them. Believe me I followed the directions very, very carefully. Will not be reordering color again. I also ordered shampoo and conditioner and absolutely love it, hair is soft and shiney just as advertised. Will purchase shampoo and conditioner again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChar - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nice but not on meMy roots didn’t cover as well as i wanted, they were much lighter than my ends. I wanted a natural transition from roots to ends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour has changed.Even though the colour is quite dark when it’s developing,, the end result is very light and reddish. Not at all like the colour in the past I used to get from esalon I added some photos on my profile 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarola - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is black.I ordered brown. The picture showed my hair would be brown. My hair is black! I am not happy at all. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariena M. - Thank you for your feedback. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Waste of timeI now have ginger roots, the colour should be light brown. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Caroline! We are sorry to hear that your custom bled didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
Almost brown Vs blondsNot the color and doesn’t match my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good productThe colour result was too dark for me. The product, however, is very good… lots of shine & good condition & straight forward to follow instructions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Suzanne! We are sorry to hear that the color was darker than expected. Please check your emails, we got back to you to help you further. |
Waist of moneyDoesn't cover any white hair, don't fall for it 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Shermin! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
no grey covereddirections were clear and i accurately followed them - except that i did run fingers through hair right before washing . my greys at roots and temples were like i did nothing to them . i did appreciate the no ammonia dye - just didn’t work for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageI requested gray coverage when I order, but this doesn’t even come close to covering my gray! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |