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Color Set
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66,655 Verificado Comentarios de clientes |
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never received it. but was charged. no way to get a hold of them1st order I never received in many years. But yet I was charged! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGwen - We are so sorry to hear that your recent shipment hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
MitigéeMes quelques cheveux blancs ne sont pas couverts du coup je reste avec mes cheveux blancs… certes la couleur est jolie mais elle ne couvre pas les cheveux blancs quand on en a quelques uns 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaure P. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas totalement répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure formulation qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Not GreatThis color did not give me great gray coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CouleurJe trouve qu’il n’y a pas beaucoup de reflet acajou 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPascale D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration n'ont pas répondu à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider. |
Color is not what I wantedThis is my second time coloring with eSalon. First off, my grays do not take this color very well - I have to process for over an hour which might be why My hair feels really dry and damaged…. Also it’s auburn with red tones and I included in my review from last time that I wanted to remove the brassiness and neutralize red! It’s not the chocolate brown like I had envisioned… 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshton - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good pigment but leaves hair very dry.Not super happy with it. My hair is more than 60% grey, it did cover quite a bit of the greys but it left my hair very dry and the colour is very brassy, where it should have been ash. Don’t think I’ll keep buying it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCelina V. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process. |
Loving the Color!!I really liked the shade of color and the excellent coverage. However, I really didn't like the texture of my hair after the process. It was not full and thick feeling like I normally get from my regular products I use at home. Three stars at best 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color didn't workI got the red copper and I have dark brown hair. My color didn't take. It just made my hair a little lighter like a light brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We truly appreciate your feedback, and are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NEVER AGAINI was not very happy with my results, the color did not cover my gray hair at all. I think it needed more than the 30 minutes it said to process. Other than that the rest of my hair looks and feels great. I will give your product one more chance before I move on. January 19, 2023, So I gave it another shot and I am even more disappointed than before, it's like I didn't even put dye on my hair!!! The directions only increased the processing time by 10 minutes, from 30 to 40, well I left it on for an hour and it did not make my hair look any different, still had all my gray!! I want all my money back, this was a complete and utter waste of my time and money!!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Tone didn't change my hair colorSorry but this tone didn't cover or change my hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |