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Color Set
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66,689 Verificado Comentarios de clientes |
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Terrible Customer ServiceI have been trying to cancel my service since last September and Esalon keeps charging my credit card every month. I have moved and they send me an email saying they mailed my color to my old address. I have been trying to cancel my service since last September!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Color wasn't perfectI didn't care for this color that was done for me. While my hair felt great, there was no pop to the color like I wanted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Hated it was orangeThe color was disgusting it was orange I hated it I changed it within two days 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrestyn - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Getting BetterThe color was a bit darker than expected but it did cover the gray where I applied it correctly. I thought I would receive the golden highlight set as well but it wasn't included and I'm not sure if on purpose. I did meantime, order another products to bring out the gold tones and I add a ballayage set to my next order thinking that's what I need to lighten the lower part of my hair vs the roots. Perhaps I need to speak to someone to be clearer. But I'm now on jury duty so it must wait a couple of weeks. Thanks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Leider keine GrauabdeckungGrundsätzlich ist die Haarfarbe sehr schön. Durch die zwei Schritte zeitaufwendig. Hätte mich vom Grunde her überhaupt nicht gestört, nur ist es natürlich extrem ärgerlich wenn die grauen Haare, wofür es gedacht ist nicht abgedeckt werden 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Love the packageI still did not get the results I was looking for. Grey hair still shows. I plan to try one more time and leave on a little longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaylynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Delivered fast and nice custom packagingYes, it go delivered in less than a week. And yes i love that every bottle had my name on it. But, they don’t tell you that everything you need to get your custom color, cost EXTRA money. I bought the color i wanted. I wanted to go from dark brown, to light ash brown….. the hair dye made my hair look DARKER. I asked my friends and family and they all agreed with me. I really wanted to try to since they said it’s better quality than the box hair dyes. Yes, it’s prettier and more custom. But the color is the same as a box…. Shows one picture but when you dye your hair it doesn’t come out like the picture…. So then i looked around the website and i needed to buy lighter to lighten my hair…. And then i wanted highlights….. ALL those were additional charges that was not made clear. I’m just going to go to Sally’s. Or buy box hair dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbigail - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and is currently adjusting the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not what I expected and left a burn on my foreheadI really love the concept of getting my own custom color for less, but I have a sensitive scalp and I guess this just didn’t work for me. Color also came out lighter and brassier than I expected. My hair does feel healthy and soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
HorribleAwful matching color never again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleRuined my hair, it turned orange. I want to cancel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |