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Color Set
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66,689 Verificado Comentarios de clientes |
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Worth trying for the $11 but wouldn't buy againColor was flat and dull and didn't look like the dark blonde picture in the ad. This color was darker. I've used store box dyes before and they at least left my hair shiny and feeling good initially. This did not. So worth the $11 shot for my first time purchase. Won't buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Disappointing colorDefinitely not the color I expected. Darker than light blond and too much ash gave it a gray cast. Very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover grayI liked the color but it did not cover my gray. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Demi PermanentThe color did not last at all. I don’t even wash my hair daily, maybe at the most 3x/wk. the fist wash maybe 3days after coloring the color was going away… 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmamda - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Hate itMade my hair go green and blue and will not be buying again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tracey! I'm sorry to hear that your hair color didn't come out as expected. Please check your emails, we just got back to you to help you further. |
Be carefulI ordered my 1st color and didn't use it yet. Next thing I know they have shipped me another order?????? Never signed up for that. Make sure this doesn't happen to you if you didn't authorize it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover the greyNot enough grey coverage 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t cover greysReally wanted to love this. Followed instructions exact and unfortunately it hasn’t covered my greys :( I’d say i need to redye it when I only did it Saturday 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Keighey! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you with a solution to help you further. |
Terrible Customer ServiceI have been trying to cancel my service since last September and Esalon keeps charging my credit card every month. I have moved and they send me an email saying they mailed my color to my old address. I have been trying to cancel my service since last September!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Color wasn't perfectI didn't care for this color that was done for me. While my hair felt great, there was no pop to the color like I wanted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |