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Color Set
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66,866 Verificado Comentarios de clientes |
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Terrible Grey CoverageYour color does not cover grey. I actually get better color and grey coverage from a drug store bought kit. I let you replace the color and it only slightly improved. You made my hair darker which I did not like. The grey coverage was worse. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarleen- We’re sorry that your hair color did not provide the coverage you expected. We are always looking for ways to improve our service based on what clients like you are telling us. You can always contact us to discuss your hair color needs. We are happy to help in any way that we can. |
Didn't cover all my gray.My gray is stubborn around my face. Should I put more solution on those areas? I only use less than 1/2 now and I leave it on for 45 minutes. I'm only touching up the gray areas. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for meI'm sorry but this did not color my roots. I followed directions but one week after coloring, my gray hairs were very noticeable. Please cancel my subscription! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelinda - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, designed a complimentary reformulation designed to better suit your needs. You can retrieve this at any time. Again, we are sorry that you were unhappy with your color results and hope to deliver you great coverage. |
Adding more Ash tones to my color.I believe the only way to get more toward Ash is to make a jump in that direction rather than little bumps in that direction. I don't know where my next shipment will end up colorwise but would like to see much more ash and cream. I love the product though. It doesn't seem to fade, which is great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We're glad to hear you love our product! Your colorist will review your comments and adjust the formulation to add more ash for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Cancel all future ordersI am not happy with the product. It is different from how it looked on me when I came in to have my hair done. I would rather come in to see you guys then have it sent to my home. Please cancel everything 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZewdi- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. We have also reached out to you to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience. |
Why me!!!Color doesn't last 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorThe shade of this color is beautiful. This color has much more multi shaded than any color I have purchased in stores. With store bought hair color I normally highlighted my hair for dimension. I do not need to take that extra step with e salon hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!!Color is perfect! Easy application. I've had lots of compliments on the color. Awesome products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorThe color was just perfect. Not brassy at all. Very nice and left my hair feeling smooth and nicely conditioned. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Full even coverageIt was so great to have enough colour to cover all my hair for even colour coverage, so glad I stumbled across your advert on Face Book :-) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |