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Custom Color Set
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66,866 Verified Client Reviews |
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love iteveryone wants to know where I had my color done. Then I tell them my husband with the help of this wonderful made for me color and great instructions. Thanks eSalon you have saved me so much money 0 of 0 people found this review helpful. Did you? |
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Excellent1st time I've used esalon and I'm very impressed, I've gone from a very dry brittle bleach blonde from over dying,back to my natural colour of medium brown and my hair and the colour looks and feels so much healthier. The colour is perfect and so is the texture of my hair. No more shop dyes for me and will now continue getting my dye from here :) 0 of 0 people found this review helpful. Did you? |
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CHANGED MY COLORAbsolutely beautiful! Exactly what I asked for. Couldn't be more perfect! 0 of 0 people found this review helpful. Did you? |
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This is my red!Love this...it's gorgeous and fits my personality perfectly! 0 of 0 people found this review helpful. Did you? |
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Perfect color match.I was a little skeptical before ordering, but seriously the best color match I've ever had outside a salon. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorI liked the color this time, but not as much as last time. Not sure why, though. It really is a good match for my skintone and seems to stay longer than the store-bought versions. 0 of 0 people found this review helpful. Did you? |
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Something is happening with the formula?With the last application, my hair looks dry, gray hair is not covered. I followed the instructions step by step as usual. Then when I washed my hair, it feels sticky and the shampooing is not enough to clear it up. The conditioner is also very little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly value your experience as a longstanding client and we apologize that your results were dry and sticky. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are always here to guide you through your application. |
still never covered my greyi was disappointed that my greys were not covered and i followed the instructions and times exactly. going to try a different colour and see how it goes . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not EnoughJust getting one bottle doesn't seem enough for thick hair...roots get done but I feel the rest of my hair needs more 0 of 0 people found this review helpful. Did you? |
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Horrible resultsFollowed directions that I received with my color Didn't cover gray. I called and complained they sent me a new batch, needless to say that didn't cover my grey either after washing my hair. So disappointed, I will pay over the counter prices and get the same if not better results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope you consider using our services again. |