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Hair ColorWas not what is wanted to dark. And it only been 3 weeks and my gray is already showing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
DISAPPOINTEDThe colour hasn't covered my blonde bits and I am now ginger. A refund would be appreciated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEstelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you with a refund, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
FriedI've only used one of the two colors I've received. I was sure I had timed the processing time accurately, but something went wrong because in the end I fried my ends. I must need a new timer. I love the color, but must cancel my membership because I don't have much hair to lose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCody- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not my colorThis hair color was so light my grays came through in less than two weeks! Can't pay full price if this is how color fades! Disappointed!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Awesome colorI have red hair and I've had to many times to count that my roots came out not matching the rest of my hair. With eSalon color it was a perfect blend! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorThe initial color I chose was reviewed and I received a recommendation for a slightly different color based on the info I provided. I was unsure about a lighter color but they were SPOT on with the color! I LOVE my color and it was so easy to do. Good bye to my $140 hair coloring, hello e salon!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved it!Thank you so much - not only is the color great my hair is always so soft afterwards! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorVery satisfied with product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nailed it!OMG! I can't believe how awesome this turned out! I've never colored my hair by myself. I have only ever trusted a salon and payed a ton of money over the years. I was very reluctant but gave eSalon a chance. I've never had a more perfect spot on color before! And for only$10! Amazing! I can't stop looking at my hair in the mirror! Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Quality Product...Hands Down!!!Thank you esalon! You are saving me sooo much $$$. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |