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Color Set
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66,844 Verificado Comentarios de clientes |
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GreatMy hair is ruined but this is the first one I've had that makes my hair feel brilliant 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorAs good if not better than expensive salon outcome Easy process 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Beware!!Did everything my order said! Then put on my hair left in for 25 min. Rinsed and rinsed and rinsed and could not get this weird build up of who knows what out! Finally shampooed with provided shampoo and it would not wash out ! I had to shampoo again and again with my shampoo finally it washed out! Conditioned and rinsed ! My hair was actually falling out I was afraid to brush it! Now it's 1day later and I will have to wash again my head feels burned or tingling! Maybe stuck in scalp deep not sure! Color was fine but it don't feel good!! 17 de 18 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoberta - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. In light of your experience, we have issued a refund for the color. Again, we apologize that you were unhappy with your experience. |
Beautiful ColorColor mix made exactly the way I requested. However..hair felt like dye wouldn't rinse off & left hair very dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Better than drugstore color!It covers gray and I have tweaked the color until I forget I wasn't born with it. (Until the roots come back!) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorDark brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not Crazy About ItThe color matched perfectly, it really did . But after applying it, rinsing, using the enclosed shampoo and conditioner ( so many things in the box! 🙂), my hair was limp and lifeless. After a few days, I washed my hair again , hoping that it was, perhaps , the shampoo.... but my hair has remained completely flat and limp. Unfortunately, the color is already leaving the gray areas of my hair. I was really hoping this would be the answer to spending 85.00 every few months to color my hair. I would use it in a pinch, but not on a regular basis . I'm so disappointed ☹️. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for me at allI've tried twice with this product. The first time the colour was brassy, so it was adjusted by e-salon. Tried again, very carefully, brushed it on, followed instructions to the letter. It looks patchy as though it's 'taken' in some areas and not others. As for the colour - it looks like cheap drugstore burgandy. See photo. I hate it. Two days later I've checked the colour I ordered as I changed it after the first application which was a bit brassy but a better colour. I asked for the brassiness to be toned down and the colour I ordered was a golden brown. So I'm even more surprised that the colour on my head is so dark and what my Mancunian friends call 'Bus-stop-Burgandy,' that cold almost purply shade that shouts: 'I used a box of cheap colourant!' And no I didn't leave it on too long and I applied it with great care. Grrrr. I am now going to the hairdresser and will have to spend a fortune to fix this disaster. So upset. I will NEVER EVER use this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very disappointingTook ages to arrive and was not at all what I ordered or expected.thick uneven colour,far too dark in some places.horrible gloopy conditioner supplied,had to wash my hair twice to get rid of it. Even half price not worth the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGill - We are sorry that your hair color turned out darker than you expected, and that you did not enjoy your eSalon experience. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
I was sent a color with the wrong undertoneAfter turning my hair orange and giving me hot roots last month I carefully detailed in a series of emails how I wanted my hair to look the following month. I was sent exactly the undertone I asked not to receive and my color was horribly unflattering. I then called someone and spoke with them trying to resolve the issue but my hair is now damaged and I've been sent colors that are clearly not mixed for me over and over again and not to my specifications ( i.e. "I would like this medium golden brown slightly more golden" and then being sent light golden brown. ) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |