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Color Set
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66,866 Verificado Comentarios de clientes |
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Just like going to the salon!This was the first purchase I made from eSalon. The directions were easy to follow and the color came out perfectly! I will continue to use eSalon and I cannot wait until they offer other hair products! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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So awesome!I found a great color blend here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Happy HairI was very pleased with my first order. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great ColorWas nervous about telling someone over the internet what my hair color was and if they would be able to match it. I was pleasantly surprised after trying it. Will definitely keep purchasing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great productVery satisfied with the products! However, I think I took too long to apply the color so it turned a bit dark and the gray turned kind of reddish instead of golden. I do have problems with my scalp and hope to find a product that will not cause my scalp to itch! I am very impressed with the esalon and think that you have a great product to offer! Thanks for the customer service which aims to please! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Covered greys for less than two weeksWashed out with color safe shampoo. Matched my natural color really well but disappeared like semi permanent color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DULLI hate my color it is dull and darker then what I was before coloring my hair. I was definitely not color matched correctly, I was suppose to get golden blonde and my hair turned out ASHY. I am so dissatisfied!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRacheal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I ordered this once tried it but it was not even close to my hair colorI ordered this once and tried it but it was not even close to my hair color and looked very unnatural. On top of that was billed a second time for something I didn;t order or receive . Do not wish to use again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DisappointedI've been meaning to review my eSalon color for quite some time, I think I kept hoping it would improve. My first order was phenomenal, the color came out gorgeous. Unfortunately I was never able to replicate the color with the subsequent formulations. The third shipment is when I started to notice a significant difference in the product, especially the overwhelming overpowering smell; I've never used a color with such a potent chemical odor. Although I used the color in an open space with the windows wide open, I became sick to my stomach followed immediately by an awful headache - this has never happened before. Adding insult to injury the color was very dull, nothing like the rich chocolate color I achieved with the first shipment. A few weeks later I learned my 63 year old neighbor also used eSalon, during our conversation we realized we were sent the same "customized " color. My natural hair color is dark brown, her's is a much lighter color with shades of red - even when she colors her hair it's never close to a color as dark as my own. To say I was disappointed to learn my "custom color" was not in fact custom is an understatement; I feel as though to say so is false advertisement. Finally, my fourth shipment was the last straw as it caused burns to my skin that left me with permanent discoloration on my face (I accidentally touched part of my face with my finger) I should have known that a product with such a powerful chemical smell would be damaging to my skin. Needless to say I have discarded the remaining color I have and will no longer be utilizing eSalon products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- Thank you for contacting us and sharing your feedback. We apologize that you were dissatisfied with your eSalon experience and found the smell of our color overwhelming. We would like to confirm that the ingredients in our color have not changed. We formulate your hair color based on your individual needs and some colors may fall in the within the same color range so they may have the same name but are a different formulation based on your formula ID. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
Color change not achievedI reordered the same color as previous order, but included instruction to the colorist to make the color a little darker. Color result was actually lighter than previous application. I was very unhappy with the result of my "custom color" formula update. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllison - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |