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Color Set
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66,637 Verificado Comentarios de clientes |
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1st color wrong and corrected color wrong.The first color I chose was a red copper. It was vibrantly red where it's pink in the sunlight and has a purple hue in shade. The second color they adjusted it to have less red and more orange. Still came out pinkish red. This at all isn't the firey ginger color that I've wanted and even explained to the color specialist. I'm not going to waste any more time with this company. Do not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI had requested my color to be like the Sizzling Spicy Red but my color is just about the same as before and doesn't have the vibrancy i was expecting 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
2 different colors = 2 tone hair not 1 toneVery disappointed. Followed instructions to the "t". Did NOT cover gray roots, made roots 2 shades lighter than ends. Embarrassing. Cannot even wear pony tails , then can really see the difference. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRochel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too lightThe highlights were too light to blend both my color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKylie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
💯 NOT the color I requested.This color COULDN’T be more wrong. I even sent a picture of the EXACT color I wanted. Do NOT recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t come out the color expectedI dyed my hair 4 days ago with the kit and I was really excited to see my result and I was really disappointed. I see little to no changes. I most color i see is probably on my front hair line. I actually waited 15 minutes more passed the suggested time to wash off do the next step. I don’t know what else to say but this color kit give me the same result as the box color I can buy at any store. Probably will not be continuing this subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThuy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
wrong colorwrong color and doesn't cover gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
This color was not what I wantedDark golden cooper - I got dark broken almost black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNIna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Two missing orders and tracking links that dont workI was a big fan of the hair dye. But something went wrong during the order before that where i just never received the package or a tracking link. I had to wait 12 businessdays only to have it proof that it wont show up. The customer service was friendly by emailing me that they would and it again. I received notificatian and a link, only the link is for royal mail in GB and it keeps telling me that its an incorrect link. I have now spend money again cause my hair is starting to look awful as we are 4 weeks further and ordered again only to receive another tracking link that does not work. So i am not keeping my hopes up on receiving this one. After which i will cancel my subscription cause spending over 80 euro's without receiving anything is a waste. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Anneke! Thank you for contacting us. We are so sorry to hear that your replacement order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Medium ash brownI started with blonde to wanting a medium ash brown. I do feel like the dye is a quality product and didn’t smell horrible like a box dye but the mix I got was very dark. I ended up with a very dark almost black hair color. My hair feels great and intact though so I give them that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDesiree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |