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Color Set
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66,903 Verificado Comentarios de clientes |
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Not what I wanted!Hair color was not what I ordered. I ordered golden blonde and got dirty brown with green undertones. My hair was dull and no longer soft like my other box color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good and not soThe order and shipping process was quick and easy. However, after following the enclosed instructions I ended up with orange hair with more noticeable grays. Customer service was quick with adding a hair color credit but i still have no idea how to fix this! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Little Darker than I wantedThe color was good, just a tad too dark this time around. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChris- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Something is differentI don't know what was different, but the solution burned/stung my skin on my head. The feel against my skin was also different. I think my colored has been the same. I do not know why. If my next color is like that, I will not re-order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re truly sorry to hear that you experienced reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for The skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have cancelled your service per your request. |
Gummy residueI wanted to love this but it's really a problem. Application was easy enough but removing this product from my scalp has been impossible. There is this gelatinous film on my scalp that despite scrubbing my head it doesn't want to come off. In addition my hair feels like it is coated in wax. Literally this gelatin like substance is not coming off my head despite trying for almost an hour. This is a mess and I don't know what to do. I would like my subscription canceled and my money refunded. I'd also love to know how to get this disgusting residue off my scalp and out of my hair. So sad it did not work out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalissa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Best colourThis fab product lve used and it last for long time .just love it :-) 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great ColorThis is a great customizable color product. Thank you so much for working with me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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E salon full head colour kit.This kit is great,I had a mixture for my roots and another for the lengths of hair. There was plenty enough for my long hair. The only thing I was not to happy about was I only got one sachet of shampoo and conditioner which I felt was not enough coverage. The Colour I ordered was spot on. Extremely happy with the result. Will continue to order with e salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fabulous resultsMy first experience with this hair color was great. Easy to follow instructions and easy application. Color was what I expected-turned out great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HappyLiked the result 0 de 0 personas encontraron este comentario útil. ¿Y tú? |