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Color Set
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66,903 Verificado Comentarios de clientes |
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Great hair color for gray, white rootsI really liked the changes made, based on my request and the colorists suggestion, however, after one washing, using the Lock It shampoo it was lighter than I like. I would prefer it be made darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the productI really love this product, just wish it was more affordable. Will continue to use as long as I can afford it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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GreysI follow the directions and your color does not cover my greys, and if it does they come back within the week! I probably will not order again, this isn't the first time this has happened 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSally - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Coloring was fine. Color was wrong.The product applied fine and was easy to use, but the final color was too dark. My natural color is a very light Swedish blonde, but even after my communication with the colorist indicating I wanted to go lighter, my final color was darker than what I had. Now I am sadly stuck bronze right before my spring vacation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - We're so sorry to hear your color was not your perfect match. It looks like one of our representatives has already reached out to you to work with you on sending out a color that will better suit your hair color goals. We look forward to sending you your dream color next time! |
not usedHaven't used it yet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Made my hair very stickyI really love the color of my hair but I have never had a hair color make my hair feel sticky. I don't know what to do to make it feel soft. I have rinsed it twice and have even used my own conditioner and it still hasn't worked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Light brownI ordered a light brown and my hair turned a dark brown. The procedure was easy enough to do but not happy about how the color turned out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedIt had a very harsh smell while mixing the stuff together, while trying to wash it out in the shower it was very stiff and very hard to wash out my hair is still hard and stiff and I had to use my fingernails to scrape up the stuff off my scalp I'm very unsatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Perfect Shade of Red!!! Best Experience EVER!!!Absolutely spectacular color! I recently moved to Canada--1800 miles away from my salon stylist--and have been vainly trying to find a really good colorist, one that is expert with reds, but after three failed attempts I had given up. My grays were really starting to show, the red was a bit dull in the rest of my hair, so I was at def-con DESPERATE! And then along came an add for hair color... Customized to what I wanted ("Yeah, right...")... I was quite skeptical so I looked them up on YouTube (BTW, some older videos showed a short cape coming with the color, I don't think that is available anymore, I just wore an old t-shirt), FaceBook, Googled them, etc., and found some wonderful reviews! But then I thought, "I can't do that, I don't know anything about coloring my hair and HOW will I match the red color I want???" That was disheartening for me... Salons cost $150-$225 for a great colorist, this would be under $40... If only... So I did, I ordered and waited, it came 5 days (Canada, remember...) later and I took the plunge... TA DA!!!!! I have the most perfect shade of red I have ever seen! The colorist listened to all my notes, the directions for the color application were very straight forward, everything I needed was there (I ordered the coloring kit with the bowl and brush) and I was done in less than an hour (and I have long hair)! I am going to remain a loyal customer of eSalon for many years to come! Thank you, eSalon, SO MUCH for the best experience I have ever had with my hair!!!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Perfect color; such an easy experienceI've been using eSalon exclusively for over two years and still love it. My first custom color sent to me wasn't right for me -- but it was based on what I had said I wanted. The second time I told them what was wrong (it was too ashy-light) and they adjusted my color profile immediately. So exciting to get the second color; it was perfect and remains the color I've used ever since. The grays are covered, my hair looks great. I confess I don't follow the directions any more; I don't even remember what they are - although they come packed in the lovely little box each time... I shampoo the dye out using a very natural gentle cleaner and I never have trouble removing the product or feeling anything other than super soft hair. The website is user friendly and I really feel listened to; so easy to change the delivery schedule; so many check-in emails from eSalon to communicate with me. I don't miss the hours spent at the salon one bit. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |