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Color Set
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66,637 Verificado Comentarios de clientes |
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Fades, wrong color, burns hairI ordered ONE single order to try. Now I just got an auto ship of another color kit and a $38 charge! This is the worst color I have ever used. It is RED and I said COOL/ASH. It faded out from brown to blond & burned my hair! Awful. Then they sent me a second color even after I complained. I sent it back. They still charged me $26 for the one I sent back that I did not order! This is a very shady company. I have no idea how to get a refund or even to have them replace the terrible color with something better. Do not order from this place! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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fades easilyThe color fades easily after a week, is not hiding my grey hairs fully, after 3-4 times washing the color from the grey hair fades and I see my grey hairs again. I thought that I am not coloring correctly and tried the barber do the coloring and still no change. I would prefer going to salon to color my hair. I would like to stop the service and can't find the option under my portfolio. I have received the color set that was shipped to me last week but I am not going to use it. I wonder if i can ship it back, so it won't be wasted. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSainsansa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not Satisfied - your product is not goodI am not satisfied! It’s not the colour, it’s eSalon product! There’s no colour on my hair after following your instructions! I need a refund! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Schrecklich ! Ich wollte kein Abo !!Wie kann ich die Abo kündigen und die Ware zurück schicken ???? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosirina T. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too expensiveI was pleased . However, this product is not working me for any longer. I have tried to cancel this order twice now and it won’t stop shipping. There is no easy way out to canceling this product. Beware. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçuJe trouve ma couleur trop noir , j'ai hésité à la faire, et je l'ai faite aujourd'hui 11/11 ,est arrivé ce que je pensais je suis noir, je voulais un beau marron mais je trouve pas de marron!! Mais quand j'ai vue chatain foncé je me doutais un peu du résultat 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise B. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Disappointed in resultsThe mixture seemed thicker than usual and seemed to leave an unnatural texture to my hair. My hair did not have a nice shine to it. Seemed somewhat dull. I'm not sure if you have changed your formula but I wasn't satisfied with the results. I followed the instructions but the color is not what I expected even after shampooing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not itNot the color I want . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Never received my colourI put my order in October, The order was never received and when I contacted the company about it, I never received help or any answer whatsoever. Disappointing. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFabienne M. - Thank you for your feedback! We are truly sorry that you didn't receive your order. We have replied to your previous email, please check your spam/junk mail in case it does not appear in your main inbox. We will reach out to you again to remedy this situation. |
Unkompliziert aber nicht meine WunschfarbeAlles schön verpackt u gut erklärt. Leider ist die Farbe zu dunkel geworden. Sie gefällt mir nicht und hat meine Strähnchen verdunkelt. Überhaupt nicht, was ich mir gewünscht hatte. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela Maria - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |