|
Custom Color Set
|
66,903 Verified Client Reviews |
|
Sort by: |
|
I like it.The color looks natural. I wish it lasted a little longer on the roots. 0 of 0 people found this review helpful. Did you? |
|
Copper color hard to change to golden honey color?I really do love your product. But I think the problem is my descriptive words. The time before this one I ask for a copper color not realizing how red it would be. This time I asked for more of a golden tone to my brown, but it is still very red. Maybe my hair wants too much to stay in the red copper family instead of the golden honey brown I was after. Any thoughts? 0 of 0 people found this review helpful. Did you? |
|
Very unhappyI used the color following the enclosed directions. It did not cover my gray hair! It also dried out my hair. Very dissatisfied! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJill - We're sorry to hear that you were unhappy with the coverage offered by your custom color. We see that you spoke with a representative who added a free hair color credit to your account, per our Satisfaction Guarantee. We look forward to crafting your reformulated shade designed for increased gray coverage. |
poor quality hair colori was very unsatified i nused it for the first time and it was like i poured a bottle pof babyoil on my hair it was so greasy it was rediculous im will not order any further orders not sure what is in it but absolutely awful i am giving it a very poor review and i don't normally say anything but i could not stand by have that happen to someone else i even told my girlfriend to send hers back which i referred her to try it like me wrong suggestion!!!!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristina A. - We’re sorry that your hair felt our hair color was greasy during your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
colorI have tried for over a year to get my color right. I am not a satisfied customer at this point. At one point you made my hair so dark I Had to go have it professionally lightened. Send new pics and starting over explaining over, and over, and over. Less brown more RED. I AM A RED HEAD. brown to copper. To much copper then red. THEN IM ORANGE. well guess what. I have to have it corrected professionally again. I give up. I don't know what to say. You did have it right a few times. But if I asked for change it didn't work. Sorry. Not satisfied. If you look back and see how many times I wasn't satisfied and gave you a chance over and over. I guess the guarantee doesn't apply all the time. Will I try you again. I really don't know. Would I recommend you to someone. If they have Straight up black or brown hair yes. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLA - We sincerely apologize that you have been disappointed with your color results and had to have your color corrected in a salon. We'd love to make it up to you, so we've reached out to you via email to see how we can assist you, per our Satisfaction Guarantee. |
Not enough colorThe color I got was lighter than the picture I provided & came out much redder than expected. Also, there wasn't enough gloss color to cover the length of my hair (I have very long hair). I probably won't renew my order based off of this, but I haven't decided. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAaran - We apologize that your hair color turned out lighter and more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
My color turned to be blackI am very disappointed with this coloring experience, I asked dark brown and I event explained in the that I was looking for a chocolate brown and my hair turned out all black, I have never had this color and I would have to spend a lot of money to have a color specialist at a salon to fix the color, and aside from all the chemical exposure which is not good for my health and my chronic fatigue disease. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsYvette - We're sorry that your most recent color order was too dark. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't change colorI used the product you sent me. And my hair color didn't change. I can't tell a difference at all. Maybe a Lil more redder than it was on top of head at the roots. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
IT'S A WINNER!The last few years I have been searching for the exact color I envisioned for my hair and I shudder to think of how much money I've wasted on that endeavor. After seeing ads for eSalon I said to myself, "Self, what have you got to loose by trying out this company?" My Self advised that I go for it. So, I listened to My Self, ordered the color they suggested, (based on my current color and the color I wanted), and I was totally amazed! The perfect color I'd tried for all that time to achieve, eSalon got right the very 1st time! I ABSOLUTELY LOVE IT and am refering them to those I know who color their hair at home. P.S. My husband does my hair, from cutting it, (he even cuts his own), to coloring it. So very convienent and we have lots of fun doing it. 0 of 0 people found this review helpful. Did you? |
|
Color matchPerfect match 0 of 0 people found this review helpful. Did you? |