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Color Set
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66,934 Verificado Comentarios de clientes |
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Hair colorI just wanted to tell you that your product is just as good as expensive hair salons. The shampoo and conditioner were also very good. The conditioner was the first one I used that did not turn my hair into a limp lifeless mess . I was able to style my and it lots of body to it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Oh my gosh I'm in love!!!So I just dyed my hair at home by myself and I was so nervous. Especially since I decided to do it the day before Easter gatherings. Well I'm thrilled to say it turned out just exactly how I hoped it would. The color is subtle but gorgeous. I feel like I have my hair back that I had in my 20's. The red is beautiful and my hair feels so soft. Plus no more greys!!! Thank you esalon I will be telling all my friends!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Better than perfectWhen starting this color program I only needed one adjustment. My hair is the perfect color, just for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Lovely colourI added more red in my colour, pleased with results but when washed shampoo doesn't lather feels like a coating on my hair. Haven't experienced this before ok if washed a few times. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nothing changedI have sent messages and adjustments of color and still received no reply. not a good experience 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
GummyThe product gummed up in my hair, and it took forever for me to get it out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRegina - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not enough hair colorCannot apply I have a well. I was only given emulsion & grey coverage. Long hair to color entire hair. Cancel! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKymber - We're sorry to hear you felt you didn't have enough to color your hair. Our colorist looked at your photos and comments and formulated the color based on that input. Since you have highlights in your hair that you didn't want to cover, we sent you one bottle of color for your roots only to make sure the grays are at bay but the highlights stay. We see you've already spoken with a member of our team who has worked with you to find hair color perfection. |
SCAM!The product is terrible. and they continue to take your money on monthly basis sending you unneeded hair color, placing on your account. Its a scam just to keep your credit card number so, they keep sending you unneeded hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe apologize for any confusion regarding our service. We see you've already spoken with one of our representatives who has given you instructions to return your order and a refund for the product. We don't want to send you a color you aren't in love with, and we're glad you reached out to us so we could get this resolved. |
Not what I asked forI asked for all over color and received root touch up. I asked for red and got brown. I do not feel listened to and the color is meh at best. Box color is better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Beware- greasy hairI wanted to love this product, I color my hair professionally once a month. I could not rinse out the productmy hair had a waxy residue and textire. Never again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |