|
Color Set
|
66,655 Verificado Comentarios de clientes |
|
Ordenar por: |
|
very badThe color completely disappeared after the first wash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Nelia! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DécevantJ'ai envoyé descriptif et photo J'ai reçu un blond moyen Je me retrouve châtain horrible Commandée le 3 je l'ai reçue le 23! C'est long J'ai fait ma couleur aussitôt J'ai maintenant les cheveux marrons ternes tout plat et ça me gratte!!! Combien de temps pour retrouver ma vraie couleur ? Dois je me laver les cheveux tous les jours pour faire partir cette horrible couleur ? Je réclame un remboursement c'est catastrophique 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDelphine N. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Nous souhaitons vous aider et trouver une solution. Veuillez vérifier vos emails pour plus d'information de notre part et les prochaines étapes. |
Qualité très médiocreCouleur qui dessèche considérablement le cheveux, pourtant mes cheveux sont résistants et epais. La couleur est terne, aucune plus value, mieux vaut une couleur en grande surface, Une grande déception, pourtant le coffret reçu est très beau, fait très pro, mais le contenu est d’une qualité extrêmement médiocre et mes cheveux sont gravement desséchés, pourtant c’est ma coiffeuse à domicile qui a fait la couleur en suivant les instructions exactes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNathalie B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes et que vos cheveux soient secs. Votre satisfaction est très importante pour nous, nous allons donc revenir vers vous par email afin de remédier à cette situation. |
Medium Brown - not very Medium Brown.Decided to try your product. Not very happy with the product since it didn't cover the gray very well and the color isn't as rich as I'm used to. Followed the instructions to the "T". Thank you for making this product and price available for me to try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEsther - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful color!I would like to cancel right now but can’t find where to do that! I dyed my hair for the first time with your product and it isn’t even close to the color I wanted. Too DARK And please don’t charge or send any more!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Too redAfter just one shampoo, there’s a lot of red/brass 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNancy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red/brassy than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Maybe I need an updateUnfortunately this time around I still had grays right after coloring. This wasn’t the case for my previous months which were exactly the same formulation so I don’t know what went wrong this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKari - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
The hair color was completely crushed and colored my clothes, the parcelsThe packaging of this is awful, it's a very cheap plastic bag with holes in it, probably thinner than Chinese sauce. It spilled all over the place, all over the box, and damaged my clothes too. Do not recommend this company and surprised they are still in business doing shipping and packaging like this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSasha - We truly apologize for the inconvenience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Canceled all future ordersColor not Evan close to my color I canceled my membership Don’t send anymore orders Thank you S Denton 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosShelby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Never received my orderI've never received my order and still don't have any reply from your company. It's a pity and very dissapointed. I was actually so looking forward to test this out as hair coloring prices has gone through the roof! Adele 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Adele! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |