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Color Set
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66,934 Verificado Comentarios de clientes |
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Decent Product, Poor Color SelectionI liked the products but even after speaking with them I still cannot understand what the problem is. If I tell you I've been coloring it light blonde then give me a light blonde. Not light brown. If it is a difference between highlighting and regular color then tell me which one I need. If you don't have the capability them tell me. I can walk into my stylists shop and say blonde and I come out blonde. This is advertised as having the range of colors then refuse to make more than a 2 shade difference in color. I'll just go back to paying my stylist. At least then I know what the color will be. So, as long as you aren't trying to change you hair by only 2 shades, not a bad service. If you are changing by 2 shades, stick with your stylist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It was waaaaay too darkI asked for a burgandy type of color or as close as possible. It came out the darkest brown... almost black!!! Not happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not as expectedI was promised natural golden brown. My hair is dark brown after using their custom, formulated color. I emailed asking for a refund and a replacement and was told I should adjust my color settings on the site. I went to the site to cancel my membership and learned that they do offer refunds and replacement if you're dissatisfied, unless you're me. If you're me you are advised to update your preferences. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We offered a complimentary reformulation, however, if you prefer a refund we understand. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Color wasn't what I expectedColor came out to red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Root touch up?Colour was okay although my greys/whites seemed to go a bit ginger. But I was expecting it to be a thicker consistency and to have bowl and brush to do roots in between full colour, not sure how this is purchased? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We're sorry to hear your coloring experience with us was less than excellent. We've added a free order credit to your account so that we can formulate a color that will keep your roots from going gingery. You can purchase our professional Coloring Tools - which include a brush and a bowl - from our store. Look for our email for more information. |
Forget the trip to the salonI have been using this for over 3 years now. I love it and would never return to a salon. The color is perfect every time and it only takes me about an hour to get it all done! Now they allow you to change the tint, color, anytime by contacting them direct. What a product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Spot on!My colorist is amazing! Without any photos, she blended a perfect shade for me! I may go slightly lighter brown next time. And my hair feels awesome!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing!!!I love this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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great productI am 64 yrs old and have been coloring my hair for 30 of those years. I color myself with good results and spending only about 10.00 each time. I decided to try this product because I have been having problems with getting area to match the rest. I love this product my hair looks and feels great, even color all around. I also got the shinning armor that took care of any frizz and dry looking hair. I definitely recommend this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing ColorI could not ask for better! The kit is complete with everything you need and easy to follow instructions. No guessing and in about 45 minutes you will look and feel beautiful! Looks just like you went to the salon! I am hooked!! ❤️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |