66,925 Verificado Comentarios de clientes |
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Excellent colorWorked with my consultant, Angeline, to find the right color match for my hair. The color turned out to be a perfect match to what I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Just RightThis is the first time I found a color that was exactly like the color I had as a child. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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RedJust enough to do my hair I wanted blonde ! Not what u sent me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great Natural Looking Hair ColorThe gold and red mixture in the bottle was the most natural looking color and didn't make my hair color look like fake red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not worth the money you'll have to spend to fix itI previously left a great review of this product. Unfortunately, after the first time, I adjusted my hair color to be slightly darker and was VERY disappointed with the formula and the color. Patchy, inconsistent color that faded quickly, left my hair feeling damaged, and looked very "color from the box." I gave it another shot after that, thinking it was my own error. Despite having colored my hair myself many times before, the color turned out even worse than the second time--patchy and brassy. I had to spend $200 to fix it. On top of that, I tried to cancel my account after my last use, and sure enough, three months later, I get an email from the company that another shipment was sent. Save yourself the embarrassment of walking around with half-faded clown hair and just go to a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way way too. ComplicatedJust received first set. Of highlights. It is complicated and a complete. Waste of money. I am not willing. To even attempt this. I can't see. The back. Of. My head. I can't see the totality of my head in order. To place structures highlights. This was marked as. Something you brush in not something you paint in. Completely discouraged. Ready to cancel this service completely. In tears even looking at this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
was way to dark2nd time i tried e salon and both times it darkened my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Way way too darkI asked for a change in having the red tones removed. The color I received indicates that it is "light brown". I colored my hair yesterday and it is far far too dark. I'm looking for a more golden light brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Terrible qualityI’ve been using this product for 2 years or so. Over the past year I have seen the quality totally deteriorate monthly. The past several orders that I have received have done absolutely nothing for my grey roots (the whole reason for my order,) and this last month was like a complete placebo, I wish I could show you all a picture of my post application hair because it’s clear that this product doesn’t work. My grey hairs at very few and not that complicated, so I am pretty displeased with the fact that this product can’t color them. I NEVER write reviews, but I have just now noticed that it’s “satisfaction garenteed” and I feel like I should have done this months ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
colorI ordered a red and it came out dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |