|
Color Set
|
66,903 Verificado Comentarios de clientes |
|
Ordenar por: |
|
SO SO HAPPYWow! This company is such a dream and I am SO happy with my results! I was a bit weary of something that seemed so perfect but I loved my experience with esalon from start to finish and will continue using their service foreeeeevvveeeerrr!! My stylist created the exact right color for me and I just can’t get over how cute the box it all comes in is. It made me feel so special and I am telling everyone about esalon! A GIFT from the hair heavens!!! Thank you! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
Gave me exactly the OPPOSITE OF WHAT I ASKED FOR!The kit is beautiful. It arrived super quickly. The shampoo has left my hair in a lovely condition. HOWEVER: I specifically asked for my hair to have NO (and I did state this very clear NO BRASSY TONES) And I am left with hair that is basically strawberry blond. Just in case the colourists don't understand the word brassy here are some other words; ginger, copper, light red. I DO NOT WANT MY HAIR TO BE ANY OF THE ABOVE COLOURS I ASKED SPECIFICALLY FOR BLOND WITH NO NO NO BRASS. I followed the instructions to a T and timed to a second. I am hugely disappointed. Cheska 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCheska - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. We have been in contact via email and will be happy to assist in this process. |
Hair colorIt was a lot darker than I wanted. Normally a light brown is perfect for me. Also, it stained my head for over a week. Really noticeable where I part my hair. I had to wash every 2 days to get more out. The tube for skin around my face helped there, but not on top of head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
BrushColor was great but I thought I was getting a brush with the order. Added it to my next one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Love it!I would recommend eSalon to anyone that colors their hair. The only reason it is a 4 star is because the texture feels "stiff" for a few days after when shampooing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
I loved the colourThe colour is really nice just like my natural colour used to be but my hair felt very dry after colouring 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Terrible serviceI have not received my order. I let the company know and the only response I’ve gotten was a request to review the product I didn’t get. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHope - Thank you for your feedback. We apologize for the disappointing experience you had and that you never received your order. Please look out for an email from us on resolving this issue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happyNot happy with color or product. Keep trying to cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too DarkI have previously requested a lighter color because once processed the original color was too dark; the lighter color I received last time was better however this time it was too dark again. I am not sure if I received the original color this time instead of the lighter color from last time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
color too darkcolor too dark will go for lighter next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEdel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |