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Custom Color Set
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66,615 Verified Client Reviews |
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been using esalon for 10 years (9-2012) Would be a 5 but for the directionsI love eSalon the color set makes my hair look and feel better then anything else ever put on my head. I do agree the processing time is longer then listed on the instructions. I still follow my original instructions, which were 20-30 minutes for roots. Because unfortunately I'm graying, and not prettily, I have added another 5 to my routine. I then have also gone back to the original instructions and used the remaining color (adding a bit of water if needed) and smoothed it over all my hair except very ends in small sections. I leave this another 5-10 minutes. When I do this people still tell me how fabulous my hair color is. I'm not sure why they changed the instructions, but it is harming the ability of their excellent product to reveal it's excellency. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love the shade, but…I really like the shade of the colour made for me, but i still got a “ hot roots” effect, after following directions to the T….. not sure why that is. I’ll give it a one more try, so we’ll see- i would really want it to work, because it’s so convenient and easy to use and the shades are lovely. Updated: after a few tries still had "hot roots" persisting, now I am evaluating if I really am going to try it anymore. Second, even though the overall shade was great ("Holywood red") it washed off very quickly, It might be the end of the road for me. I also see other users commenting on the color washing very quickly after the formula change, so it's not just the shade I had. I wish I had more luck with this, really wanted it to work. 139 of 141 people found this review helpful. Did you? |
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NiceIt’s bit darker than I thought but it’s okay 0 of 0 people found this review helpful. Did you? |
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Good color but Now doesn't last that longThis covers my grays but I have to color my hair about every 2 weeks so I'm a bit disappointed with this especially if in fact you have made changes so I think I'll try out the Madison Reed line 1 of 1 people found this review helpful. Did you? |
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Really good stuffAbsolutely love the way my colour turned out. The only thing that makes me a little upset it the postage cost, which seems unseasonably high. 0 of 0 people found this review helpful. Did you? |
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Lasting color?I have noticed my color isn't lasting as long. I thought it was me until I read the reviews. I agree that I can buy in the drugstore cheaper and lasts the same amount of time. So I guess you don't always get what you pay for. Pam E 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
CANCEL MY ACCOUNTI left eSalon once, tried it again. PLEASE CANCEL MY ACCOUNT with a confirmation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SO happy with the colourThis is such a good match for my colour. I really had my doubts. Unfortunately- I am not a hairdresser and so my applications leaves much to be desired- I'll need to do it again sooner than I'd like as I've missed patches but I really can't fault the colours here at all. Also no overwhelming smells which is very welcome. 0 of 0 people found this review helpful. Did you? |
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Coloring rootsSince I am just covering my roots I find if I use the whole bottle I'm wasting a lot of color. This time around I evenly mixed the color and developer, tightened the caps to use a second time so mot much waste. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRae - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Long lasting NO LONGERI haven't posted a review since 2016 and after reading more current reviews I am inspired to update my experience after years of product changes. My colour is barely lasting 3 weeks. I have started buying pigment at Sally's to use between colouring which has become far more frequent. Like many others experiencing this issue, I too thought that it was just me or that it must be because my gray is more prevalent (which is the objective of colouring, right). I have loved eSalon for so many years but, at this point, I'm better off spending more money supporting my stylist and having truly long lasting colour. I hope the colourist's figure out how to improve the formulation and/or bring back the old that was longer lasting in the beginning. So I can continue to support y'all. 😊 The fourth star is for the great customer service and the exceptional correspondence from the colourist's who do a phenomenal job of personalizing hair colour through photos and customer description. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |