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Color Set
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67,063 Verificado Comentarios de clientes |
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Not Even Close - HATE IT!I was looking for a reddish brown color and my color turned out a very dark brown (almost black) which looks awful on me. No red in this AT ALL - not even in the sun. I went through the questionnaire process and chose the color I wanted and even included pictures. I would have achieved better results (and I have) had I purchased a color off the shelf at the grocery store. I have colored my hair many times myself in the past and had no problem achieving the color I wanted. Now I used a colorist and she has never had an issue getting me to the color I wanted. She was ill and had to cancel my appointment and I couldn't get in for 4 more weeks so I took a chance on this. Lesson learned. HATE IT! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
First custom color was great!The second was a disappointment. I followed the directions to a t but my hair turned a mousy brown color . Very displeased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAutumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
StickyI have used this service a few times in the past. This month was not great. After coloring as per the instructions, I was left with a thick wax like substance. I had to go to a professional to get it fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not copper blonde- green toned light brownI had medium blonde hair with a subtle blonde baylage, and natural strawberry undertones. I wanted a dark blonde copper for fall. The color did not come out as expected, it is more of a beige light brown with green undertones (and almost no copper.) the color application was pretty even, but was also very damaging- I took 10 minutes to apply and left it on the recommended 15 minutes. I’m surprised at the unusual amount of damage for only a demi permanent. I’m not very happy with the end result, and it certainly is not salon quality. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
didn't like the color did color grays goodDid not like the color didn't cover Gray's good 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't colour hair good.Hi I coloured roots only and the colour is alot lighter then my Dark brown almost black hair. My grey hair is very stubborn. i tried attaching pictures several times but kept saying invalid. Is there another way to send pictures Thanks Michelle Burt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great colorI love my color. It has blended my 2 tones together. I cant see the darker ends anymore, its all one color. Thanks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best color I’ve ever usedWith some emails to the colorist, they came up with exactly what I wanted - just brown. No red/orange undertones & my hair is silky soft. This may sound weird, but no one has noticed! That’s how natural it looks!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent xBeautiful colour excellent couor 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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eSalon really listens!I have bought from eSalon before and although I thought I would like the color that I choose, I didn't. So I wrote to the company to let them know and also how I thought they should readjust my color. It turned out great! I love the color and as always my hair is much softer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |