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Color Set
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66,903 Verificado Comentarios de clientes |
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Love my color but...Love my color, I will be a lifelong customer. I would LOVE to give this 5 stars, but... It's WAY too difficult to rinse out. There's a waxy sticky feeling that you just can't rinse out no matter how long you rinse it, regardless of shampoo. I got a tip from my colorist to add baking soda to my shampoo, and it works like a charm, for squeaky clean hair after coloring. I was told they're working on improving the formula to rectify this issue, so I'm patiently waiting. This doesn't deter me from continuing to use this, because I love my beautiful rich color customized just for me! Although it's an inconvenience to go through the baking soda routine, I'm loyal and will continue to be patient for a reformulation. In my opinion, I think a shampoo packet with baking soda inside the formula should be included with the color kit. Otherwise, I'd recommend this coloring kit and service to everyone! Fantastic customized color, easy application (besides rinsing) and a fair price. I will rate 5 stars when rinsing is no longer an issue. Love E-salon, love my colorist, love my color! 😍 31 de 32 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrish Princess- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
RESIDUEAlthough the colour was a great match, I have washed my hair twice and have been left with dark residue all over my scalp. I am not very happy about this. I am not sure on the ingreedients of the colour mix, but it is very strong and smells like ammonia!! My normal hair colour does not contain this so I will continue to use that instead. Sorry but this is not for me. 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSelina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. This is absolutely not typical of our product, and we take your feedback seriously. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Still not quite rightI still can’t decide if the copper tones I continue to get with this color are a result of how I am applying it, or the coloring that I received. Or maybe it’s just my hair. Whatever the case, I still can’t seem to get the results I’m looking for, which is no copper tones and more Ash tones. I really like the convenience of esalon, but I’m thinking of going back to drugstore box color or spending a bunch of money at a salon to get the color I want. Any suggestions? 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too expensiveIt’s no different than the one I get off the shelf at Walmart 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AWFUL - FRIED my HAIR!AWFUL - Fried my Hair and turned it orange! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosM. S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Read the fine printIf I could put 0 stars I would it is definitely in the fine print that they will charge you monthly or very three months they do not let you cancel your order until it gets shipped to you and you then have to return it and wait ten days for a refund this is the most frustrating customer service I have ever had to deal with. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrinity - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still doesn't cover the grey for too long!It did make my hair feel good and soft and the color was perfect but I am only 2 weeks out from doing the color and the greys already showing. Disappointed it didn't last any longer than box stuff you can buy at the store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Great coverageI have ALOT of gray hair. This covered all of it. The color I received was exactly what I wanted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fixed my color!I went to a salon and paid $90 to have my hair colored from blonde to a darker shade. I left with a green tint. I was told that would fade. It didn't. So I purchased a nice Auburn color to contrast against the green. eSalon sent it quickly and the packaging was amazing! The color was great and I am much happier! My only complaint is that I wish there were 3 pairs of gloves, one for each step. Other than that, I'm completely satisfied! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great Rich ColorThis product covered my gray and produced a beautiful rich color that looks so natural. I am totally satisfied with my color selection and the product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |