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Color Set
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67,063 Verificado Comentarios de clientes |
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grey coverageThe color was good but I had alot of red tones.It did cover the grey a bit better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Gray losing colorLooked good but over time the gray seems to be losing color. Do not wish to color again. But no place to cancel future shipments 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fell victim to the gunky gummy residueI spent a ridiculous amount of time rinsing this product out of my hair and it still didn’t feel clean. Used the enclosed shampoo and conditioner. I’ve been coloring my own hair for 25 years and I followed these directions precisely. Tried to dry my hair and it had such a gunky, gummy residue that was greasy and I couldn’t get a brush through my hair. Let it dry and it has this greasy residue when I touch my hair. Got back into shower and shampooed twice, then used conditioner. Got out of shower and it’s almost nearly as bad. Was supposed to go out for my husband’s birthday tonight and I’m embarrassed at how awful my hair looks and feels right now. Really ruins everything. Will NOT use this product again. Google this issue—its a widespread one that dozens of people have complained about for over a year. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Did not work for me.I have black hair and I ordered a chocolate brown hair dye. After using the hair dye there was no change in colour at all. My hair remained black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOreen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Extremely disappointedI had high hopes considering this was supposed to be customized colour. I don't understand why it looks nothing like the picture I chose it's much darker on the places I applied second bottle, I'm actually super depressed about it. Customer service was great when I called to check on the color but that doesn't matter when my hair looks like this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t change the color of my hair at allI wasted money on this product and it didn’t even change the color what so ever. Never will I buy again. I was so excited about this product but disappointed with the results it’s like I just colors my hair with developer because no color was changed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We’re sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love this colorGreat gray coverage and wonderful color, thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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hair dyeMy hair colour is great 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AaaaaamazingI have been using box dye since I was 20 and got my first gray hair. I’ve always been bummed with the results always ending up too dark or being such a weird color. This year, for the first time I went to a salon for color. I paid $300 for a color that was only ok, provided by possibly the meanest person ever. 6 months later I finally found esalon. I paid $10 for my first box and got to decide the exact color I wanted. My colorist emailed me for a picture because I didn’t include one. Then we emailed back and forth because she wanted to know exactly what I was looking for and she even suggested going a lighter shade of brown, to avoid my fear of going too dark. OH MY GOODNESS. this is the best color I have ever used and I will never ever stop using esalon. It’s the perfect shade of brown, with the perfect undertones. The actual process of dying was made so simple and easy by the kit and the color was literally exactly what I’ve wanted for the past 7 years but never been able to obtain. It’s been three weeks since I colored and I still love it. It’s faded a little obviously but im finally not getting that weird red brown color that I’ve always hated. I already can’t wait to dye my hair again and added the color tint and the clips to my next auto ship. Thank you esalon, you guys are THE BEST EVER. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Washing Color OutI have been ordering from ESalon for 3 years now. I love the concept and the color. However, it is difficult to wash th color out and leaves a sticky film on my hair, for 3 or more days, even after diligently trying to wash it out several times. I also referred my sister and a friend who had even more trouble then me - it might have to do with the water they use. However, we all agree the color and concept is awesome but it is so frustrating trying to wash it out. Therefore I am now too canceling my account. If you ever improve this aspect of the product I will definitely rejoin and I am sure my sister and friend would as well. Please keep me posted. Sincerely, Kim 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. You are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |