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Worst customer serviceI received my order and when I applied it the color was the previous color. I was upset since I did go into the salon to have them match the color. I emailed them and got a sarcastic email back. I called and was told they send the correct order. What would I like them to do. When asked to speak to a manager I was told she was busy and she would tell me the same thing. Rude customer service... I understand making mistakes but just admit it and fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori- Thank you for your feedback. We apologize for the disappointing experience you had with our color and service. We're always looking to improve, and truly value everything our clients say. It appears we have reached out to discuss your color and any concerns. Thank you for taking the time to reach out! |
Not the color I was thinkingHello. I finally tried my color yesterday 1 of 3 I have bought. It was too red and not what I was hoping for. But thank you for trying. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Softest my hair has ever been!I’m hooked. It made me feel like I was a professional. I have been telling anyone I know about eSalon & the easy, fun experience I had. I’m so impressed by the beautifully, silky goodness it has done for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love it!It is the next best thing to going to a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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New colorI really like the ability to adjust the hair color so easily. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Turned out so good!It’s been many years since I dyed my own hair, so my poor bathroom took a beating. Purple hair dye everywhere! Haha color turned out gorgeous, not as purple as I hoped, but wasn’t dissapointed because it was going on top of brown and I’m realistic. All in all, I’m sold! Will continue to use esalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Extremely PleasedThis is the first time ordering esalon and coloring my hair by myself. I was afraid it would be difficult but it wasn't! I was surprised of the simple and yet clear instructions. I loved how the color turn up. My hair looked shiny and soft. I will recommend the product to family and friends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I was very sceptical but so impressed!Ive only used my stylist after trying box color and having repeated failure! So I was very sceptical in choosing this product but so tired of spending 120.00 to get my hair colored. So I decided to give it a try and I’m totally impressed in my results ! My husband even said my hair stylists did a really good job on my hair! He didn’t know lol.. I’m all in now! Very impressed with this product!! Definitely doing again!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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So easyI love how easy this color process is to use. I would have liked the color to be a little brighter (more noticeable) of a red. Overall very satisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Quality productI felt like the hairdresser and client!!! Quality product that felt expensive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |