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HmmmCan't really tell I have colour in my hair but has left my hair in excellent condition 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Great gray coverageI’ll be sticking with this color for a while, good gray coverage just wish my roots wouldn’t grow in so quickly. The color matches to the quick touch ups I do with another brand, so it’s not so bad 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved the color and coverage! However....Loved the coverage and color but immediately discontinued my monthly plan, due to the fact that when washing out the dye, it made my hair one big mass ball of the dryest straw ever! My once silky fine hair, felt like a thick mass of straw! The conditioner helped but it took a weeks of deep treatments to make it feel like my own hair again. Going back to using Robert Craig hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too dark based on previous commentsMy initial problem when trying to color my 51 year old husband's hair was finding something that brought him back to his natural dark sandy blond/light brown hair color instead of all-over gray. With my own mixes, it kept coming out with a ton of red, and I could never capture a natural looking hue. We've been close with the eSalon blends, but still finding too much red. This last blend has still not gotten rid of the hot red/gold tones, but now seems to be a level darker than what we had in the 2 previous mixes. I don't know if we need to start all over - but this last blend of color isn't working at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedI found that the roots color was darker than I expected. And there was a bottle missing. It was a free extra color for roots I believe. Now that it's been about a month the roots color and hair color have blended nicely. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
does not fully cover rootsdoes not cover roots even if left on longer than instructed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sylvia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fabulous color and care for a fraction of the expensive salon price!Ordering my second batch, with a slight adjustment (deciding to go RED for Christmas) and have had a great experience so far. The color came out great, the process was catered to me and the directions were easy to follow. The team even responded quickly when I had additional "nervous-beginner" questions. Great product, great service - can't recommend enough! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great product!Before I even purchased my AMAZING hair color, I did some research. I did find the written instructions a little intimidating. But then I was directed to the video section, and the process was so much clearer. When my package arrived, I couldn't wait to try it. Let's just say my application technique needed to be refined. LOL. But when my third box arrived, Roots Only, I had much better technique. My color was tweaked between the first and second box, and I LOVE my hair color. I always get compliments on it! Thank you so much Karen and Sarah for my fabulous color!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Love It!!I love my hair color and so easy to use. My hair is stronger, and doesn't come out in my hairbrush as much anymore! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Customizable for real!I've colored my hair with eSalon three times now. After the first two, I wanted to add a bit more "bold" red, so requested that along with a photo. I got exactly what I asked for! My hair is shiny, healthy, and the exact color I want! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |