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Custom Color Set
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66,880 Verified Client Reviews |
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Love it!Relief to have my own professional color delivered, with professional consultant whenever I need advice or help with my color is a super PLUS! 0 of 0 people found this review helpful. Did you? |
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So far so goodMuch better than the last color. It didn’t mostly rinse out like the last one. Thanks for switching it up for me 0 of 0 people found this review helpful. Did you? |
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Love My ColorWe finally got the color right on the last try. When I went to a hairdresser, it came out different every time, and it was not necessarily a good thing. My hair is soft and the color is beautiful. Thank you for adding some youth to my appearance. 0 of 0 people found this review helpful. Did you? |
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Great stuffLeft my hair shiny and felt a lot Healther.color came out even. Wouldn't go anywhere else. 0 of 0 people found this review helpful. Did you? |
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Very Dark but hope to try againAdmittedly I was a bit apprehensive at first. I didn't think the system would work without person to person contact. Then when I actually used the product I was really scared. My scalp looked like Flamin' Hot Cheetoes. I answered all profile questions accurately and yet my color is now dark blackish brown. I asked to lighten my brown and add a hint of red. As is a choice in the selection chart. Once washed, my scalp was no longer that flaming red color and roots actually blended. I was happy about that. However, the rest of my hair is now a DARK Blackish Brown. For 7 months my hairdresser & I have been gradually trying to lighten my hair. All that time and money was a waste. My hair is now darker than its ever been. Before this it was a dark brown, never has my hair been blackish brown. Maybe its my fault, but I hope this can be rectified in some way. I've referred both of my sisters but I'm now afraid to show them the results. 0 of 0 people found this review helpful. Did you? |
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To dark, still a little to dark brown and no hightlights nor soft redThis time I feel the color was to dark... 0 of 0 people found this review helpful. Did you? |
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Didn't arriveIt has never arrived. I have cancelled my plan and would like refund please. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- Thank you for bringing this matter to your attention. We are so sorry to hear that you have not received your order. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
bad productI wasn't sure at first that e salon hair color was the problem, but after this last use I am positive. I do not usually write reviews, but felt I needed to this time. I don't usually have dandruff but shortly after using e salon I started getting these little chunks of dry scalp, I could feel it when I ran my fingers across my head. I thought that it could just be due to the change of season but then it got a little worse. I decided not to use esalon anymore and wanted to go back to the Age Beautiful (purchased at Sally's Beauty Supply) I went to Sally's in a surrounding town and they were out of my shade. Later went to another Sally's and found that, that particular stored had closed. During these weeks of trying to go back to my old color, low in behold my scalp had improved greatly. Desperate to get color on my hair, I reluctantly used the e salon (still in unopened box) within one day, my scalp was back to small chunks of skin flaking off. I am convinced that e salon hair color is too strong for my skin and the color does not cover gray, nor is it as rich and deep as my previous color. I will not use this product again, as I feel it is dangerous to my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Didn't appear to be permanent...As a hospice patient, I am unable to wash my hair my on own. It was only washed 4 times since this treatment. It washed right out. Now my hair is darker on top & on the ends. Looks silly. Afraid to use again. Julie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Slimy and smellyI really wasn't impressed by any means. I was upset because I paid for hair color and honestly get better results from a Revlon cheap box for 5 bucks. I wanted a black cherry color but instead I got a super reddish brown that looked mousy and faded after 2 washes. I'll continue to buy from the drug store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |