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Color Set
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66,866 Verificado Comentarios de clientes |
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customer serviceI have been trying for a long time to get some attention and help with my account. I am in need of putting my auto shipments on hold. I currently have 6 or 7 sets of color. Due to some medical issues I haven't been able to color my hair as originally set up. PLEASE suspend my future orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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disapointednot happy too much grey did not cover . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorThis is NOT the color I asked for. This is the same color as the first shipment which I did NOT like. The second shipment had more Auburn in it which I WANT. I expect a response to this mishap. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlene- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next best step! |
TerribleHi guys, been using you for years. I emailed to adjust my colour to a dark brown with a hint of red. I even wrote back to confirm and i just did my hair, and it is florescent red. No joke, I look like halloween bad hair dye from an 80's movie! I am horribly disappointed but I also need this fixed. I cannot go to work with florescent hair. I am not satisfied and would expect a refund on the last order and something to fix this mess sent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennnifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears a colorist reached out earlier to help make this right. We truly appreciate your feedback. |
UnexpectedBrilliant natural looking color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love this hair color!I have been coloring my hair for 30+ years, both at home and at salons. This is definitely the most natural looking color I have every had! The blend of shades are rich and natural looking...no, better than natural looking. I love this product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best shampoo and conditioner for color treated hair.I was very pleased with the products in my custom color set. I highly recommend them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best Hair color!I receive compliments on my beautiful color and highlights all the time! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great ColorThe color was fantastic! The only problem I had was that once it began to fade, it started looking red, but that's because I didn't mention that my hair has a slight red tint to it, so that was my fault! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too DarkThe color was almost black and my natural hair is a medium brown. It also dried my scalp out. The gray coverage was not very good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilyn- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |