|
Custom Color Set
|
66,866 Verified Client Reviews |
|
Sort by: |
|
PerfectPerfect color love it! 0 of 0 people found this review helpful. Did you? |
|
Color is awesome!I really like my new redder hair color. My only issue is that red fades so much faster than other colors. When I used a more blond color, I fell in love with it every time. No fading, great coverage, and it lasted!!! 0 of 0 people found this review helpful. Did you? |
|
New packaging is faultyReceived and used my hair color kit yesterday. Excited for the new look. However the experience was frustrating. The colorant cap would not open. After several attempts using rubber gloves with no budging, I had wait for my son and husband to get Home to have them to open the cap. It wasn’t easy for my husband either. Delayed my hair color for an hour. Then all is well until I’m washing the color out. The new shampoo and conditioner packettes tear was faulty. I tore off but nothing came out. I’m in the shower totally annoyed bc the inner clear layer was not punctured and wouldn’t release the sh and then same for cd. While the packaging is pretty, it does not work functionally. Terrible experience. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJayne - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
OverallI was excited when the box arrived. I opened it and got cream developer on me. Leaking bottle was not tight. I followed directions (i have self colored for 30 years). I noticed the color turning a dark brown as it developed and was hoping it was not what i thought it was. I do not like or use cool or ash colors of blonde. I prefer light golden with red tones. The outcome; ash blonde with a hint of gold. Ugg. I also felt like it was harsher and stronger than my Lorel. I will be sticking to Lorel. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Color didn’t lastThis time, the color lasted only a week before the grays came back. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBernadette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
custom hair colorI didn't get the gloss so I thought it was a little dull. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
still not happy with the colorway too red...i want a light brown mixed with a light red 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRoseanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No one contacted me as advertisedThis program advertises they will contact you to tweak the color and ensure customers receive a product that is right for them. That never happened. Not happy 0 of 0 people found this review helpful. Did you? |
|
WOW!I got my color about 10 days ago, but was in the midst of moving, so didn't take the time. Finally did it this morning, and it LOOKS FABULOUS! I can't believe how soft my hair feels, the color is perfect, and it's got highlights throughout so it looks natural. Very easy to use with step-by-step instructions. I'm so glad I decided to try eSalon! I'm definitely hooked for life. Thanks Brittany (my colorist). It was exactly what I wanted. 0 of 0 people found this review helpful. Did you? |
|
Love love loveI love everything about it! My hair is still full of body and you nailed the color! 0 of 0 people found this review helpful. Did you? |