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Custom Color Set
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66,866 Verified Client Reviews |
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Great color but a little too thick!Not a deal breaker because I love the lasting color and the beautiful custom packaging but really I spend a lot of time in the shower to get the color out and be able to see my scalp! That's the only thing that's a little frustrating. Otherwise beautiful luscious and rich color and that's what matters right? 🙂 0 of 0 people found this review helpful. Did you? |
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Inconsistent colorMy first color was dark. I understand it is difficult to know where to start based upon photo, but I went from dirty blond to my granddaughter (who is medium brown) calling me “her hair twin!” My color was adjusted and the next application was nearly strawberry blond. The third and most recent adjustment resulted in light brown with reddish tint. As I emphatically started with the desire to avoid red or green (I’ve experienced both in past salons), I guess the twinning my dark-haired granddaughter was odd, but best. I’m probably going to be forced to look elsewhere:-( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Uneven color- waxy residueThis product is terrible! I've dyed my hair many times from home. This dye gave my hair the strangest texture, and it actually lightened my roots instead of darkening them, then darkened the middle... ugh. nightmare. Rinsing out in the shower was so awful, my hair clumped into a giant waxy mess, even after clarifying shampoo. Buyer beware! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCamille - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt meet my expectationsThe color ended up darker than what I chose,and I asked for full grey coverage which it didnt do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too light and goldnot impressed. They did not listen to what I wanted. I asked for dark wiith possible burgundy tones and I received golden. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not happy with the colorNot the color I was looking for. I wanted a much lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair came out orangeCost me $100 to have it professionally corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorStill brown not red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy and gorgeousThis is so easy to use (even easier after a couple times). I love the color and haven’t had to spend hundreds of dollars at the salon for the same. I’m hesitant to use the highlights as that seems difficult, but love this 0 of 0 people found this review helpful. Did you? |
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BeautifulGreat color perfect color and lasts longer 0 of 0 people found this review helpful. Did you? |