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Stop trying to charge meStop trying to charge me I have canceled 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. We can confirm you had a second account that had an active Color Plan, but not to worry, we have turned that Plan off so no future orders will be shipped out. Please let us know if there is anything else we can do to help! |
Did not cover Greys or lightenThis tone was not remotely a level 6-7. My hair is maybe a level 3 after colouring. It did not cover any of my greys at all. I also got hot roots. My roots seemed to be the only thing that processed and they had more brass than violet. All in all very disappointed in this ton on my virgin hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Danielle, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Déçu ne couvre pas les racines2 eme achat, je pensais que lors du 1er j’avais mal appliqué mais sur le 2eme cela fait pareil. Mes cheveux blancs ne sont pas couverts. Je suis très déçue. C’est vraiment dommage car la couleur est vraiment bien et les kits très pratique et complet. J’avais vraiment envie que cela fonctionne. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmandine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration ne répondent pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Incredible results!!I was really nervous about dyeing my own hair as I've only ever had it done at the salon before but oh my gosh the results are amazing! No weird lines in my hair or hot roots and the colour is exactly as I wanted. Definitely recommend uploading a photo of what you want because my colour set was perfect. It takes time to do it yourself but I'm a shift worker a find it difficult to book hair appointments and this ended up saving me a lot of both money and time 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Custom colourLove these products. Hair feels great after ise 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Professional colour setAt first, I was a little unsure of what my hair would look like after dyeing it, as there were so many bad experiences with store-bought DIY hair dyes. The end result was absolutely fantastic! I couldn't get a better hair coloring in a salon - than with eSalone hair dye! I recommend with all my heart! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Repeat orderLike it so far. It doesn't dry my hair. But probably will add a bit more copper on my next order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FonceeLa couleur est Toujours un peu trop foncée à mon goût 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not happyit doesn't give a rich and nice color. I need a more bright color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Svetlana, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Farbe gefällt mir gar nichtFarbe gefällt mir gar nicht. Möchte ich nicht mehr haben 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |