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Color Set
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66,903 Verificado Comentarios de clientes |
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Dark & BeautifulI have never dyed my own hair before, but I must admit I am hooked. Easy directions and no mess. The only problem I have, are those little stubborn grays that sneak in. My whole head will be colored and gray hairs will decided to show itself in sporadic places....even the back of my head. Other than that, I will continue to use this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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No brassThe ash really cuts the brass. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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cancellingcancelling my auto ship 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HairIt’s good but could be a bit lighter tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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not worth all the hypeI fell for the hype and ordered this. My hair was light brown. I wanted to lighten it up a little and cover the gray. Well it made my hair darker and didn’t cover my gray hair at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Good color but washes out too quicklyI really like the color, but it washes out of my hair a lot faster than I would like. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color is greatColor kit is great and easy to use but unfortunately it doesn’t cover gray well. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelly - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Sorry response to color change requestCancel my membership. Again, the contents of Bottle 2 has too much copper. I requested last time more light brown in the 10 volume color, but I still see a ton of copper. I now prefer to buy box color from the store so I can see what I’m getting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't fully cover the gray.I think a 30 volume peroxide is needed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair felt like straw :(Really wanted to love it. Loved the packaging and clear personalized directions. Good gray coverage. Wish my hair didn’t feel dry almost plastic-like after washing. Will not be re-ordering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebeca - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |