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Didn’t come out the color promisedOrdered my hair color in a dark blonde - golden copper. Unfortunately instead of getting the color promised, my hair is now a coppery medium brown. It a perfectly nice color I guess, but it wasn’t what I wanted AT ALL. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyI followed instructions. Not the color I was expecting. I am still blonde, with a touch of red. My hair is now dry. Have to go have it fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- Thank you for your feedback on your color. At eSalon, we are always striving to improve and ensure each and every customer is satisfied with their color! We are so sorry to hear that we haven’t got it just right. We would love to work with you to help you achieve your color goals at home. Thanks again for reaching out! |
Going to the dark sideI had great advice from the eSalon team about going for a darker blonde. They advised that it's tricky to go back to a lighter shade if I didn't like it so offered a mid-tone suggestion. They were totally correct and the darker blonde with copper and ash was perfect for me. If I had gone as dark as I was about to, I would have been crying on the bathroom floor! 81 de 86 personas encontraron este comentario útil. ¿Y tú? |
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Love my colorThe shade that was made for me is exactly what i was wanting. Never been disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It is a perfect colorIt is a perfect color for me and the color last 9-10 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My colorI luv everything about the product the color last me about 2/3weeks I will keep ordering more n it covered my gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colorTurned out very nice 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the color.I love the new color and the extra was perfect to color my hair from the roots to the ends. Thanks for changing it and sending extra to cover it all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Just a little thank you for a good productI am really happy with my personalised kit and have to say it matches my natural hair colouring perfectly. I was a bit of a skeptic at first but have now used the product three times with the same high quality results. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectGreat color, easy to use, love you guys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |