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Custom Color Set
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66,793 Verified Client Reviews |
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Wrong colorThe color was darker than my natural hair color and darker than I had wanted to go. When they suggested the personalized color, I thought it might be too dark but I went along with it as I had never used the product before and didn't what my color was. It did cover all my whites but I don't like how dark my hair is now. I don't know how to go lighter after going darker than what I am naturally. It's only been 10 days so I have yet to find out how long the color will last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJei - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Gray doesn't stay coveredI loved the color but didn't like that the Gray came popping right back out after less than 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRochelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Rey easy, even for a noviceInstructions are easy to follow and the resulting color is excellent. 0 of 0 people found this review helpful. Did you? |
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is niceA big big thank you for my new colour 0 of 0 people found this review helpful. Did you? |
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Fixed my problem my previous colorist createdGood very good advice from the colorist how to adapt my root color. Love the quality of the color, my coarse hair is soft and shiny. I am sold on e-salon, will keep my own color and have not to rely during my frequent travels on the highly varying skills on haircolorist in hotels or airport stopovers. 0 of 0 people found this review helpful. Did you? |
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Hair colorI love how long your product lasts. It covers most of my gray and is easy to use. 0 of 0 people found this review helpful. Did you? |
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Waxy gunkI cannot get this waxy residue out of my hair. I shampooed FOUR times after applying the color and still cannot get it out of my hair. I wish I could attach pictures. Trying to blow dry it was even worse! Soooo disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuli - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
roots were much too dark compared to endsRoots much too dark. The two colors did not blend well. Disappointed in results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Perfect!The color covered all the grey. It was not too dark or red. I love it. 0 of 0 people found this review helpful. Did you? |
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Perfect colorLoved it. 0 of 0 people found this review helpful. Did you? |