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Color Set
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66,566 Verificado Comentarios de clientes |
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HorribleThe color was horrible. It didn't contain any lowlights, didn't color evenly and faded quickly. Would never buy this crap again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gorgeous color; weird textureI've been using eSalon now for several months. I love the color and the kit; I hate the greasy texture of my hair after I use the product. The company keeps telling me that they are working the formula and that I should just use a bit of baking soda when I wash my hair to counteract this issue. To me that means the product is still in beta testing, not fully ready for production. Customers shouldn't have to use home remedy work-arounds for a flaw in the formula - not if you want them to pay full price and shipping. So I'm on the fence...I'd love to keep using the product, but I have to be careful about when I color my hair. If I do it too close to an important meeting when I want to style my hair, I have to wait because the greasy overlay prevents styling. Last time I had to color my hair one day, wash again the next and then style...too much work for this lady! I hope the formula gets fixed soon so I can become a raving fan :-) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheri - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. A color care representative has reached out to you via email to find a resolution and get you one step closer to reaching your perfect hair dreams. |
resistant grey uncoveredThis is the second attempt the colorist has made to Make a color to my resistant grey with no success. I followed all directions and times exactly. Very disappointed for sure. 😢😔😝 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is fine - terrible residue!The color looks fine. followed the directions carefully, but even after shampooing twice it feels like I put WAX in my hair. It took forever to dry and still feels waxy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeri - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Extremely difficult to wash out but nice colorSecond shipment, still followed directions and cannot understand why I have a gooey mess to wash out. I read all the reviews I could find for advice. Tried washing with cold water as well. I had to shampoo 2-3 times before my hair had no sticky residue, and certainly not enough shampoo in the package for washing out. I am going to switch to the highlight to see if I have the same problem. The color is very nice however the second time my hair felt straw like. Considering whether I will continue membership . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Lighter regrowth than endsThis was my second time trying the coloring product. Again, my roots/outgrowth turned out far lighter than the rest of my hair strands. The color is completely uneven and now I don't even know what else to do but wait for it to relax on it's own....if it even will do that. I've told the mixing techs that I repeatedly have this trouble but for me this product does not work. It's thick and goes on and clings to the hair and that's a good thing, the packaging is a good thing - I think for other people it's a good thing. JUST not for me. Thank you anyway. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorToo red for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSteph- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not the color I orderedI have always dyed my hair with blonde highlights. So my hair was a light blonde with darker blonde shades. I ordered medium golden blonde so my hair should still be blonde. But instead it came out a reddish light brown. I am really not happy I love my blonde hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not for gray hair and it’s orangeI used my color for the first time today. I followed the instructions to the letter but all of my gray was still visible after drying my hair and my roots have an orange tint... I let my colorist know my hair tends to turn orange and that is a recurring issue I have. I also submitted a photo of my hair with the roots and gray showing. I was hoping to find an at home color but it is not to be with this one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WateryColor was very thin. Watery consistency. Not my cup of tea. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |