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Color Set
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66,541 Verificado Comentarios de clientes |
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Love this productThe color is lush...will be the only color i use from now on 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I started out LOVING this!!Yesterday I colored my hair with my Medium Brown Pearl Mahogany and I was absolutely pleased that even though it was brown (I was hoping for a more pronounced red. Glad I didn’t get it) it was multi tonal. I really loved that. Then today it sort of felt sticky and I felt I needed to wash it. Twice. I used cold water and color safe shampoo and through all that I still lost color and it seemed to be the purple and red that was in my color to begin with. It wasn’t all of it but I can already notice it’s lessened. Really disappointed as I know the potential for this color. I want to love it. Any help out there? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DéçueCouleur très fade, ne couvre pas du tout les cheveux blancs. Coloration inefficace Dommage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaure - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Cancel this ASAPYour product smelled amazing. Hair was shiny. BUT the darkest brown turns my roots orange. I gave this product a chance and I am done. 2 more boxes arrived and I still can't get this cancelled. And yes I want my money back. Would be over $100 now. Let me know how to send back products I have not used and 1 I used but it is not good. Ty 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCyndi - We apologize that your color formulation tinted your roots an unwanted orange shade. We have reached out to you to discuss the next steps we can take to best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
colourThe colour was good but did not cover stubborn greys. was hoping second batch would do it better but unfortunately it didnt. Also made my hair dry needed extra conditioner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine - We’re sorry that you were unhappy with the coverage your color provided. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
too redI just want a basic rich brown. Everything that you have sent me is pulling too much brassy red. You even sent a second color and it was more red than the first (although darker). Ash brown still pulls red for me. I would love to find something that works but I am not sure it's possible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJohnson - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Not received order stillDid not receive order do will have to cancel all orders as I’m still blonde and white gray so it won’t work as it should I have moved as well now was not getting any post at all not even my birthday card of my mum 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We’re sorry that your order hasn't arrived! We have reached out to you to discuss how we can best assist you moving forward, per our Satisfaction Guarantee. |
Great serviceThe esalon team made sure I got just the color and I love that it is sent to me every six weeks and I don’t have to think about it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love ItMy hair is bright and happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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LOVE LOVE LOVE !!I took a chance on this and I'm so glad that I did! Having almost 50% grey and resistant to color, but this was just what I was hoping for and it covered my greys 100%. It was as if I was in the salon having a color consult. The colorist nailed it ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |