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Color Set
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66,736 Verificado Comentarios de clientes |
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you need to blend ash tonesI hated box colour as I could never get an ash tone, they would always have red in it!!! thought I'd try this company, still red tones. I asked for dark ash blonde, not good, so they added a lot of neutraliser but it isn't an ash tone at all. I have called several times and was informed that they do not have any blue based colours, why say that you do? I have used these people since September 2018 and I'm still really unhappy. the only good thing is that it really does cover greys. I think I'll learn to to mix well myself, be a lot cheaper!!! I received an Email presumably because I haven’t left a favourable review. My point is this, people do want ash toned hair colour now. All of your promotional pictures, including blonde, have red in them. I know that is all you have to offer but it’s not good enough to say your a salon with colourists when you do not offer a complete range of colour and tones! The formula is horrendous to get out and to make matters worse, I have tried calling you 8 times in two hours and I go straight through to voicemail. I then email, again, no response! This is appalling business practice and have no option but to cancel my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too much redAdjusting my color with my hair specialist. My question also is why do you only give one application of conditioner. For 20.00 you should at least get enough conditioner for several weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. With every color kit you will receive a new conditioner packet, along with the other supplies needed for one color application. We appreciate your feedback and look forward to helping you reach your desired color! |
Highlights ProblemThe highlights were too dry and crumbled while rolling off my hair. Very disappointing. Had to throw it away. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine - We're truly sorry that our Light Set did not provide the consistency you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not worth the moneyMy grays are orange, no better than what I buy at the store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDora - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwesomeI loved it on me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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good productI am glad I bought it from E-Salon. Anh 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the color!I love the color and how long it lasts. It blends well with my natural hair color while covering the greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love this color! Especially because it leaves my hair so conditioned!The color specialists are very responsive. The color of the product is exactly what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Personal serviceAfter just 2 adjustments my hair colour is exactly what I wanted! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Less damaging than other products I’ve used in the pastI love esalon color products. They are easy to use and quality products. Recently tried the highlights and had great results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |