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Color Set
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66,713 Verificado Comentarios de clientes |
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Re: Hair colorI didn’t get the right hair color. My hair is back to super black, so disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just okI have to say that it definitely covered my greys but it was way too dark so I had to color my head inside of just the roots. And I’m glad I did because it is now an almost brown black. I had highlights too but had to cover them. And when washing my hair it was so “dry” I know that’s odd to say but it felt like a helmet. Definitely dried my hair out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
left my hair dirty and stickyThe first time I used your color product my hair turned out terrific.. the second time, not so much. I don't know if the formula changed, but the second shipment I got was terrible. First, the bottle top was way too small to get the color out.. I had to squeeze like crazy and even then could barely get any out.. i needed to cut a new hole in the top to make it work properly. And, then when I was done, and I followed all the steps as directed, my hair came out feeling really dirty and greasy-- it was like the shampoo didn't work at all. The color was good after I shampooed a couple of days later, but waiting was horrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
the color was good, but not very multifacetedThe color was a good tone, but not much dimension at all. Also, the chemicals didn't do well for my naturally curly hair. They are now waves. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCana- We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I was not satisfied with my color. It was not light enough. II returned the color that was shipped and never got my refund. I returned in May 2019. I would like my money refunded. I do not want anymore auto shipments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly to further discuss your refund request. |
White returns quicklyMy white is returning quickly and the white area become lighter then the rest of my hair? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awesome!!I couldn’t believe this came so beautifully packaged! There’s everything you could possibly need in this box, including Shampoo and conditioner. The directions are easy and clear. The color is beautiful! Rich with lots of definition! I won’t buy store color again. AND all for $10!!! I’m impressed!!!!!! No I don’t work for them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!!Love the color and covered all the gray n lasted longer!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colourThe colour is great and is very natural looking 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love my custom color!! Long time user!!Best color ever. This product is fairly priced and easy to use. The results are natural looking color and healthy hair. I like the auto ship... and I'm NOT an auto ship gal! However, this company is easy to work with, reliable, and the shipments are adjustable. So glad I found the Esalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |