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Color Set
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66,516 Verificado Comentarios de clientes |
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Didn't cover all my greyWorks really well apart from not covering greys. Easy to follow instructions. Will give it another try 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
LIGHT SET REVIEWThere is no way to leave reviews on the light set (which makes me wonder why?) so I'm including it under my color review. My all over color was great--my colorist took my feedback and ordered a great color for me--medium brown with golden & copper. I loved it...until I used the light set. I was told the only appropriate light set for me was the light to medium brunette. After doing my all over color then the light set, my hair washed out with brassy and orange tones all over. The highlights were just a lighter orange color than the rest of my hair. I followed the instructions exactly for both the all over color and light set. When I called esalon, they said the only way to try to correct the color was to color my hair all over with a neutral light brown color. The colorist said they don't have any other toners like you could get in the salon to correct the brassiness. So my recommendation is if you have copper mixed in your overall color, DO NOT use the highlight set especially the light to medium brunette one. Also if you do use the light set, make sure your strips of hair contain an even amount of the lightener mix from top to bottom, otherwise some parts of the same strip will have brighter and darker spots. Additionally, I don't know why they recommend starting above your ear because then this area sits the longest with bleach on it and ends up being the lightest of all the highlights. I'd probably go back and do that at the end instead of starting with it first and letting it process for so long. Ways esalon can improve the light set-1. make the lightener pouch a cream (powder is messy), 2. share a video of someone with thick and/or curly hair-the girl in the video has thinner, long , light hair. 3-show pictures on your website of people with brown or copper hair who have highlighted their hair with your product 4. allow reviews of the product online 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love my new color and how long it lastsLove how they work with you to find the perfect formulary. I love my new color and I love how it covers my gray until the new growth comes in. The only negative is how difficult it is to open the conditioner and shampoo in the shower with slippery arthritic hands but all I do now is remember to cut it open before I get in! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fading, highlight, chlorineAs with most "Reds" fading occurs. Also how do I add some highlights? Lastly, what effect will chlorine from a pool have on my color? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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5.24.19i am not interested in getting anymore products - i do not like it and do not like website - no where to cancel getting any more info 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wouldn't recommendIt's such a strong smell you can't stand it!! And it didn't cover my gray but only for my first wash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not lasting like I’d hoped.It’s not lasting to cover my grays at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLezli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just no.The dye sent for my roots was lighter than the rest of my hair... so either you got the dye completely wrong or you mislabeled the color, either way, this Absolutely did not give me the specified look I desired. It did require me to make an emergency appt with a stylist I am unfamiliar with... which ended in disaster and me having to fix everything myself anyway. HORRIBLE. Never again. Also, I do not recall ever signing up for more than a one time shipment... definitely not after the first situation being so bad. I only came back here because I noticed they charged and shipped more of this. I no longer trust the people mixing the color or labeling the bottles- whatever. Someone made a mistake. I will stick with color that I know exactly what I will be getting and not just trust some sticker on a bottle etc. BUYER BEWARE. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBobbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t do jobLeft this on the time stated didn’t cover greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Washed outMy color washed out after only 2 weeks at my roots. My dark and gray hair was showing too soon. I will go back to my professional stylist where my color lasts at least 4 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTraci- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |