67,132 Verificado Comentarios de clientes |
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Quick to respondMy first mixture had just a little bit too much red for my liking. so I sent them a note just within days of them shipping me my new products and they made a correction that quick. I love the color correction, it was the best thing I did. Within days my new color was here within the corrections. So far so good 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Schöne deckende farbeGerade benutzt und erst einmal begeistert. Bin gespannt Wielange das rot schön ist. Toll wäre es jedoch, wenn versprochene Zugaben auch wirklich inkludiert wären (2. Portion für Längen). Es war nur eine Flasche enthalten 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Amazing grey coverageI really like the way my hair looks, i would like it a little lighter perhaps chsnging the golden or red pigment in my hair, but all in all. This is a very good product, a little pricey though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I haven't used my color yet.My hair grows very slowly. I haven't colored my hair yet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very HappyAlthough the new color isn't exactly what I wanted, I am very happy with it. I appreciate your changing it for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love the color, but...My hair did not come out the color I expected. It's much darker. However!! I actually like the color it came out. I'm definitely keeping it for a bit. Can you do this alone? Yes. You can definitely color on your own. Does help make it even easier? Yes. Will I be keeping my custom color? Yes, but eventually I will need to get the color lifted or something because I wanted a lighter color than what I received. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Want to go lighterI really like my color .But it's kind of hard to do yourself , when you have long hair . Now I would like to go lighter . I really love eSalon , 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Didnt work on my colored hairIt died my roots but wouldnt color my already colord hair. And turned the blond in my hair green 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCasandra - We’re sorry that you were unhappy with you color results. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Still haven’t gotten what I want for color...My hair tends to get brassy easily. I followed directions exactly as it states and even though I told them the first time and for a re-formulation, hair still looks redder and brassier than I would like. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
ColourNot impressed. My hair has gone really dark. Supposed to be copper blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |