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Color Set
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66,818 Verificado Comentarios de clientes |
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Natural look great shineWith naturally curly hair it’s often very hard to get a shiny rich natural look - not anymore love this product 😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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colour changeI wasn't happy with the grey coverage with my first order. My team made a suggestion and added an extra colour step at no charge. I love the slightly darker colour and the grey coverage was better. It lasted longer than the colour from my last salon trip. This is a great idea. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not what I wanted at allWaste of time and money. The color sent made my hair darker instead of lighter no coper tones came out at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSierra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Canceling membershipI wrote to customer service asking for advice on getting my roots to match my too dark ends. I got an auto reply that the colorist would contact me but never heard from them. Switching back to either salon or drug store home coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Two-tones.So I tried esalon for the first time & am not overjoyed with the results. The color for my roots is a totally different color from the rest. The 2nd color is a bright red but the 1st (roots) is more of a brown. So, my overall color is Two-tone. So, let's just say I'm less than 100% happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair lossI've been using this product for years and I'm now convinced that it's the root to my damaged hair and hair loss. My hair is literally falling out in chunks from the damage. I loved the ease in ordering and my color but I am no longer going to be a customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuliene - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not happythere is a 100% satisfaction guarantee and I am absolutely not satisfied. I have not received my refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJade - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DECUEBeaucoup trop foncé, ne correspond pas à mon teint, j'avais demandé noisette clair, et mes chevex sont chatain foncé, je ne veux pas la même couleur, merci. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnie - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires. |
Best hair color I’ve ever hadI was surprised how well my esalon colorist mixed the right color for me, just from my preferences and a photo I uploaded. After my first try, I went to a salon for a trim and the stylist was amazed. She couldn’t believe I had applied it myself. People can’t tell that I touch up my roots every 6-8 weeks. Fantastic products! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I absolutely love eSalon!For those who can't find the time to get to a salon this is the next best thing! You have a colorist who will work with you to find your color. The website is easy to use and my color looks great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |