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Color Set
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66,982 Verificado Comentarios de clientes |
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Sehr, sehr enttäuschend!Habe für knapp 50€ ein Starterset bestellt. Die Haarfarbe sollte schwarz sein. Ich färbe meine hellbraunen Haare seit Jahren schwarz. Überwiegend mit Haarfarbe aus der Drogerie. Heute habe ich die Produkte von ESalon angewendet. Mein raus gewachsener Haaransatz sieht aus wie vor dem Färben nur hat er jetzt einen Rotstich. Man sollte meinen bei schwarzer Farbe kann nicht allzu viel schief gehen …. bin echt fassungslos 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaja B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Commande jamais arrivéel, colis de remplacement reçuJe ne peux pas donner un avis, ma commande n'est jamais arrivée 😡😡. Pas de réponse à mes mails (06/06/24) Colis de remplacement reçu 👍(10/06/24), très bonne réactivité d esalon. Bons produits 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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trop foncéepour la commande à venir je veux plus clair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyne B - Merci pour votre commentaire. Nous sommes désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes ont ajusté votre prochaine coloration selon vos besoins. Si vous avez des questions, nous restons à votre écoute. |
Bad gray CoverageI didn’t like anything about the color kit. First of all, I was told that a colorist would call me to discuss my color. I was excited about this and instead I just got an email saying that it has shipped. Next, I requested a vivid red with cool tones that would cover my gray. Instead, I got a very drab orange-red that did not cover my grays at all. In fact, my roots ended up kind of yellowish. They definitely don’t blend into the color, they stand out like I still have roots, just a different shade. Also, as soon as I started putting the color on. It stung my eyes and made them water. I absolutely do not like this brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor performance, poor customer communicationColor did not cover and was not the shade I asked for. Got no response when I contacted the company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Olivia, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Awful!My introductory color order was amazing. This second order? Horrible. Not only was the color darker but, despite knowing I have thick long hair, sent me one bottle of color. And the color was awful. Much darker than the original. Money back, please. Bait and switch. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Theresa, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
medium blond turned out to be light brownlike that, it didn't damage my hair, but the color is totally off. it is at least 3 shades darker than what I expected so from medium/light blond I am now a brunet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Veronika, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colourColour as I requested. The instructions were easy to follow and ive definitely found it covered grey better than other shop box dyes. Will definitely keep using it. 10 de 10 personas encontraron este comentario útil. ¿Y tú? |
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Custom colour kitIt’s very good and looks professional when done. 9 de 9 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!Perfect! As usual, easy to do, no strong smell, wonderful results 9 de 9 personas encontraron este comentario útil. ¿Y tú? |