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Color Set
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66,982 Verificado Comentarios de clientes |
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La couleurla couleur rien a voir a ce que j'ai demandé couleur trop foncé ça tire sur le roux qui ne me va pas déçu et en colère 😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominguez B. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
It was nice butI was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRonelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedThe color was gorgeous until I washed my hair. It did not cover my grays or adequately color my ends which are lighter than the color by my scalp. I did state that I had grays and also that my ends were lighter when I put in for the color to be created. I just need something more vibrant and long lasting. Unfortunately I believe I will be back on the search for a new brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The developer leaked all inside the box!The developer leaked all inside the box, so I couldn't try this adjusted color formula to see how it came out. That was a waste of $35! Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - We're truly sorry that latest order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Juste parfaitJ’adore cette coloration et cette facilité de la recevoir directement à la maison. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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So cute and easyFirst, let's talk about the box it comes in. It's cute and friendly with little messages over the products. The instructions are easy to follow and the color turned out great. My hair also didn't feel dry after coloring which is a huge change from the drugstore haircolor box I used to use. Also, the personal stylist is so helpful and informative. They answer all your questions and make sure you get what you want as far as color. This is a must have product for me. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Amazing and rich color!Exactly what I wanted 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Premier essai avec cette couleurUn bien joli coffret Tout est bien pensé et bien expliqué pour bien réussir sa couleur chez soi Un petit bémol concernant la nuance beige froid ça n'a rien apporté de plus à ma couleur Un autre bémol sur la durée de la couleur apparition avant 3 semaines de cheveux blancs niveau tempe et couleur qui s'est éclaircie Je refais une seconde expérience avant de porter un jugement définitif 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurence L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
FabulousLove how it last on my hair 0 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Colour came out Black not brown or copper or red.I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first. I opted for a colour change dark brown copper red which was agreed with the colourist. Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone. Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that) I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do. Poor customer services. Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black. And long time to deal with my enquiry had I not chased it up myself. I do not recommend this esalon any longer due to the faults listed above and poor customer services. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Miss C P! We are truly sorry to hear about your personal experience. Please check your emails, we got back to you to help you further. |