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Custom Color Set
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66,880 Verified Client Reviews |
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LighterIt was good just I would like lighter. 0 of 0 people found this review helpful. Did you? |
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Great colorDownside is the smell. After coloring the smell of the color stays really strong in your hair 0 of 0 people found this review helpful. Did you? |
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Love it - 2nd time was the charm!the first color I applied was too ashy and dark. It faded nice over about 9 weeks. I was scheduled to get my second color at 12 weeks, but changed it.to a closer date. I adjusted it for a little more warmth and bam, just right. Love it. I was recovering from a bayalage color that I was over, it has been lock down, everywhere has been closed. I have tried another brand that is common in FB ads, but the color choices weren't right, so custom color was great- I loved the fact that they give such specific easy to follow directions. Its just like a salon at home. 0 of 0 people found this review helpful. Did you? |
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base colorwas a great match to my base color thanks for the suggestion the color I had picked out was too dark 0 of 0 people found this review helpful. Did you? |
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5 tries and still no satisfying resultThe color was supposed to neutralize the brassy orange in my hair and what did it do? It turned my roots orange! Again! The only part of my hair that had a nice neutral brown color. This was the fifth try!! After every try they supposedly changed the color, I explained again what I wanted, showed pictures, everything possible. The service is great, but the color is not. I am so so disappointed!! 1 of 2 people found this review helpful. Did you? |
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Custom colourDye aready fading, disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grays not covered all the wayPatches of gray where left around my hair. Strong Odor. Loved the smell of the shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
still a little too warmcan you tone down the warmth please, it is a little too brassy. My hair also feels badly out of condition since using these colours? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not effective coverage over grays.Followed instructions to a T, left color on 35min, and the greys are showing through. Used medium brown. Been successfully coloring my roots for years. The stain remover does not work on skin, but does work on countertop. I will say packaging is lovely but who cares if product doesn't work. The internet reviews about this product being #1 are based on packaging not product effectiveness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GrayDid not take way my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |