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Custom Color Set
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66,736 Verified Client Reviews |
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Color Improvements a Dud!Hello Esalon Just wanted to give some feedback on my most recent color experience with you! As you know I've been coloring my hair with your kits for a couple years now. My husband puts the color on for me and commented this time that it was kinda gooey. He said it didn't mix well and I thought maybe the heat during the shipping made it that way? I live in AZ. It arrived on the 10JUL and I got my mail each day. Just FYI. I kinda didn't pay much attention until I got in the shower to fill the container with water and lather it up in my hair. I looked in container and it was all gray and stuck in the container. It didn't mix up well with the water but I applied it anyway. Finished the rinse after lathering up for 2 min. Afterwards I looked in container again. It was all stuck in container at bottom and on sides. Not the typical caramel in color but a gray matter color. My hair isn't green or anything but not sure I like your improvements. I did take pictures of the bottom of bottle and on outside and you can see it in my pictures. I have been a satisfied customer for awhile but not sure it will continue with this product enhancement you supposedly made. Thanks and Hope to hear back from your team. Sincerely, Pamela Roark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Natural looking colorNatural looking color, your colorist will ask each time if you want to adjust the color 0 of 0 people found this review helpful. Did you? |
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Loved itLoved the process but still working on exact color 0 of 0 people found this review helpful. Did you? |
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Easy to use and packaged thoughtfullyI have been ordering eSalon color during the pandemic. The color is perfect and it is easy to follow the instruction to apply. (Best done by a helper) My main complaint is the shipping is very slow and unpredictable even when the order is well in advance of the use date. Post office uses a private service carrier that is terrible. Would like to order highlight kit which is said to be out of stock. 0 of 0 people found this review helpful. Did you? |
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Shipment was missing a few itemsMissing shampoo, conditioner, only one pair of gloves. I like the thicker formula. 0 of 0 people found this review helpful. Did you? |
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The worst color everI hate this color. Everyone I know has said how wrong it is and how it's nothing like the color I usually get. I wanted a dark Auburn, I got something almost black. My family says I look awful, and the kindest thing anyone can say is at least it's during the pandemic and so I don't have to see anyone. It's so dark customer service says there's nothing I can do but wait, and maybe color my roots as it grows out. Instead of feeling better about myself I feel awful and self conscious. I wish I'd bought the store brand. This is awful. 0 of 0 people found this review helpful. Did you? |
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Burned my scalpDid not use this product after finding it burned my scalp. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
too thick cremeI did not like the new thicker creme. Had to keep shaking & it would come out in big blobs. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible. Color changed without permissionTook my light Brown and took it to almost black. I hate it. It was not told to be not be changed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair is dry and brittleFirst, when I set up my profile I stated I have very thick hair. The two sample size shampoo is nowhere near enough to wash out the dye. In addition, my hair has been dry and brittle after 2 try’s with your product. Sorry it didn’t work. You need to put another step in with a glaze for conditioning colored hair or something. So, I’m cancelling my future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |