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Color Set
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66,713 Verificado Comentarios de clientes |
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So glad I gave it a try!I ordered my color, then I began to second guessed my choices of doing so after reading a few reviews online that were negative. I’ve colored my hair in the past myself with beauty salon products and I was so nervous about doing this with only pictures and writing of my wishes. Well, I ended up calling once received to feel better about my choice and the lady was sweet but not too helpful, I told her I was nervous about using the products and she told me to just follow the instructions. Not completely satisfied with that answer, I shelved the box again for a week. Then seeing my need to color my roots and minimal grays, I called once again. I got a specialist and she discussed my fears, told me the colorist took all my stated fears into consideration already and explained everything in detail to me about how they do things. Now satisfied, I took the plunge and I am so glad I gave it a try! The color is exactly what I wanted. Hair feels healthy, looks shiny and I had plenty of color for my hair that goes mid to low back in length. I am very excited and know they are there to help if you need it. Thank you! 116 de 120 personas encontraron este comentario útil. ¿Y tú? |
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Change colorI would like to change color to dark brown On my next order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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excellent hair colorLove it, but quantity is a little too much for my skimpy hair... a lot is wasted. Is there a way to order just half the quantity?? Also, is there a possibility to order every other month? Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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What color is it supposed to beCould you show me a picture of what this should look like!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - Thank you for reaching out! We have reached out via email to help resolve your concern. Please let us know if you need further assistance! |
Horrible coverageIt was not salon quality very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
TerribleThis product dried my hair out so bad! Would never use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
New formulation beware!I have been loyal to esalon since I found my perfect chocolate brown color back in 2018. However I dyed my hair as usual today and it came out almost black! After some investigation I discovered that: 1.The formula has changed for some reason (I thought it was perfect before- always looked natural and never came out too dark). 2. My colorist changed the color formula without my knowledge or consent! This formula is one step darker than my last formulation, which was perfect. On top of that, the ends refresher now contains brown in it which turned my porous hair nearly black on the ends. I used to LOVE the ends refresher to tone my highlights and keep my hair looking naturally rich and dimensional. Now my hair color is flat and black. Reminds me a bad box dye job. Not cute. What happened!? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I understand there is a pandemic.I am extremely disappointed with the time it takes to ship. I used to get my orders within a couple of days NOW weeks very unhappy I think this is my last order!!!!!!!! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShari - We’re truly sorry that the shipping for our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please keep an eye on your inbox for more details. |
Loved my new hair colorThe kit had everything I needed. It was effortless 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love this product!I’ve been using this hair color product for 7 years now and I absolutely love it. I used to go to my hair stylist every 4 weeks to get my roots colored and that was very expensive. Esalon has saved me so much money and I now have the convenience to color at home. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |