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Color Set
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66,713 Verificado Comentarios de clientes |
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My fucking roots are red!!I have never had a black hair dye turn my roots fucking red. I'm beyond pissedi 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
They don't listen to youTwice I've ordered and said I want to tone down the red in my brown hair and both times it turns out just as red. Dye is about the same quality as drug store but twice the price. The shampoo and conditioner you get with the kit are nice though. I thought the second time they would get it right and I'm so disappointed that my hair is still incredibly reddish. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanya- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not even close to the color I wantedMy hair color that I requested was the medium ash blonde. After dying my hair it came out a copper light brown. Nothing like the picture or anything like my existing hair color. They also barely gave me enough hair color to cover all of my hair. I made sure to list that my hair is very thick, but I guess that doesn’t matter either. It looks absolutely horrible! I’ll just have to stick with the box hair color from now on. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Nice color but strong smellESalon has great customer service. They get a 5 star rating for that. I had them reformulate my initial color 3 times, but for me the chemical smell was overpowering. Otherwise I would keep working with them! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly - We’re truly sorry for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dried my hair out!!Used on virgin hair, followed directions to the letter...My hair feels like super dry... I love the color, but not the feels...Wont use again... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The burning feeling at the end of the procedure.My scalp was crazily burning when I poured the leftover color products at the end of the coloring procedure as directed on the notes. Can my color stylist do some adjustment to my coloring set this time, please? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJing- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I loved the color but not enough productI actually loved the color, it did not have a brassy /orange color, very neutral. I would had given it 5 stars but I have a lot of hair and they did not send me enough color for my hair, I barely had enough for the roots, I ended uo with 2 colors my new one and my old one, not a good combo. I would give it another try if they send me more product for my whole hair and not just the roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Perfect 2020 Coloring SolutionLike many women in 2020, I have had to put my feminine ingenuity to the test in an effort to find ways to maintain my dream hair. I first heard of eSalon from my mother who spoke so highly of the Custom Color Set that was helping to cover her greys and make her feel beautiful in her own skin. I am currently rocking a distinct auburn color that is unique which is good but complicated and expensive to maintain. This color kit has been a life-saver for me and so many of my friends. It's made coloring my hair so effortless with simple steps, clear instructions, and all the materials you could need. The only thing I could think to critique is that after the first shipment of color they didn't send me another brush and I threw away the one that came with the first kit. But other than that everything about this color kit has made DIY hair coloring less anxiety-inducing and more accessible to the modern woman, no matter what circumstances arise! 5 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Finally, the color I have wantedThis is my exact hair color growing up! Very Natural!! I could NOT get from a box and cannot afford from a salon! I LOVE IT! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great, luscious colorThe color is beautiful and I have no damage, healthy looking hair. I have been using it for 1.5 years now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |